I purchased a product from Ugaoo because their app clearly mentioned a “15-Day Refund Policy.” However, when I actually requested a refund, the process communicated by customer support was completely different. They told me that I have to self-ship the product to their warehouse at my own expense, and only after they receive the returned product will they initiate my refund. If Ugaoo advertises a 15-Day Refund Policy, then all important conditions—including self-return and return shipping charge
Overview
Features & Capabilities
User Growth & Download Statistics
- By:
- Ugaoo
- Downloads:
- 211,155 2.52K
- Rating:
- 5.00 (1,706)
26 new ratings
- Version:
- 1.22.0 Last updated: 2026-09-25
- Version code:
- 23
- Creation date:
- 2024-08-03
- Publisher country:
IN
- Permissions:
- android.permission.READ_EXTERNAL_STORAGE High risk
- android.permission.ACCESS_NOTIFICATION_POLICY Moderate risk
- com.google.android.gms.permission.AD_ID Moderate risk
- android.permission.ACCESS_ADSERVICES_AD_ID Low risk
- android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
- android.permission.ACCESS_ADSERVICES_CUSTOM_AUDIENCE Low risk
- android.permission.ACCESS_ADSERVICES_TOPICS Low risk
- android.permission.ACCESS_WIFI_STATE Low risk
- android.permission.FOREGROUND_SERVICE Low risk
- android.permission.INTERNET Low risk
- android.permission.READ_EXTERNAL_STORAGE High risk
- Size:
- 62.04MB
- Email:
- su*****@ugaoo.com
- URLs:
- Website ,Privacy policy
- Full description:
- See detailed description
- Source:
- Google Play Store
- Data ingested on:
- 2026-10-07
- Compare stats and ranking:
-
Contact the developer
Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
- Developed by:
- Ugaoo
- Google Play Store
- https://play.google.com/store/apps/details?id=com.ugaoo.android
- Email:
- su*****@ugaoo.com
- Website:
- https://www.ugaoo.com/
User Reviews
Ugaoo offers a user-friendly app with easy ordering, a wide plant selection, and generally helpful customer service. Many users report healthy plants delivered with reasonable packaging and occasional fast delivery. The main drawbacks are recurring delivery delays, higher prices than peers, inconsistent support, and instances of damaged plants or packaging on arrival. Overall, it’s a solid option for plant lovers, but buyers should budget for potential delays and costs and monitor packaging quality and service responsiveness.
Pros
- User-friendly app and easy ordering experience.
- Wide variety of plants and gardening items.
- Responsive customer service and quick issue resolution.
- Healthy plants delivered with good packaging.
- Fast delivery in some orders.
Cons
- Delivery is frequently delayed or takes longer than expected.
- Plants are expensive compared with peers.
- Customer service can be slow or unresponsive at times.
- Damaged plants and packaging issues on delivery.
Recent reviews
The app is appealing, and the products are good, but unfortunately, all this is on paper. One of the worst delivery experiences I'm having is with this app, and the customer service is equally appalling.
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