Reviews of MySleepDash

By: Somnetics International Inc

List of user reviews and ratings for MySleepDash

Total ratings

1.81 (Rating count: 50)

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Review summary

MySleepDash reviews center on chronic syncing and data problems. Users frequently cite Bluetooth pairing and connection failures, location-permission requirements, onboarding/login hurdles, and an unconfigurable auto on/off feature. Data inaccuracies, slow or missing reports, and difficulty delivering sleep data to doctors compound frustrations. A minority mention usable support when issues are addressed. Overall, reliability and onboarding are the dominant pain points, with sporadic positives about the interface and help when issues are resolved.

Pros

User-friendly interface and clean design
Occasional positive support interactions when issues are resolved
App provides sleep data/reports when syncing succeeds

Cons

Repeated syncing failures and data transfer issues (will not sync, spins, or data not uploaded)
Bluetooth pairing/connection problems and device not reliably pairing (often requires location permissions or shows pairing errors)
Onboarding/registration problems (birth date input is tedious, verification emails not received, login difficulties)
Auto on/off feature cannot be disabled, causing the device to turn on/off unexpectedly
Data reporting and compliance issues (inaccurate/wrong initial values, inability to send reports to doctor, slow or missing reports)

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User Reviews

Recent rating average: 1.80

All time rating average: 1.81

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41% (12)

Date	Author	Comment
2025-01-29	Jo*****	Bad connection
Bad connection
2024-08-22	To*****	My micro turns off while sleeping on my back. How do I turn off the auto on/off function? Response: "Unfortunately that is not a feature that can be turned off." I have used two other CPAP machines. They both turn on and off appropriately and have the option to turn off the auto on/off function and neither of them turn off when I am wearing the mask and sleeping. I only have this problem with the Transcend Micro CPAP machine and I'm using the same headgear for all three machines. So if t
My micro turns off while sleeping on my back. How do I turn off the auto on/off function? Response: "Unfortunately that is not a feature that can be turned off." I have used two other CPAP machines. They both turn on and off appropriately and have the option to turn off the auto on/off function and neither of them turn off when I am wearing the mask and sleeping. I only have this problem with the Transcend Micro CPAP machine and I'm using the same headgear for all three machines. So if t