Reviews of TCL Connect

By: tclconnecthk

List of user reviews and ratings for TCL Connect

Total ratings

3.75 (Rating count: 14,644)

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Review summary

The TCL Connect app is praised for strong GPS/location capabilities and a generally positive, feature-rich experience. However, reliability issues persist: location tracking can be unreliable, login/authentication problems occur after device changes, wearables pairing often fails, chat typing can be buggy, and support is frequently unhelpful. Overall potential remains high, but reliability and customer support problems recur across reviews.

Pros

Precise GPS/location tracking when it works
Multi-user safety features (location sharing) and communication options (chat, voice messages, calls, video calls)
Generally high-quality app with positive reviews (Excellent / Very good / Awesome)
Long-term reliability on devices (works well for years for some users)

Cons

GPS/location tracking can be unreliable or inaccurate and live tracking may not work consistently
Login/authentication problems after changing devices or terms acceptance issues
Wearables pairing/adding watches often fails or is not supported on some devices
Chat typing/input UI bugs making typing difficult
Poor or unresponsive customer support or lack of accessible help and contact options

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User Reviews

Recent rating average: 2.60

All time rating average: 3.75

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93% (50)

Date	Author	Comment
2026-07-02	Di*****	Newest software version on the watch unabled calls - it's not possible to call the watch, it always gets offline! Happening on two different watches...
Newest software version on the watch unabled calls - it's not possible to call the watch, it always gets offline! Happening on two different watches...
2026-07-01	Al*****	Quite buggy app: the pedometer doesn't work until synced from the watch first and if not opened daily the statistics lost ; if the watch is updated, the daily steps count zeroed; it's impossible to raise any support question from the app; there is no connected Wi-Fi networks list, except the available networks at the Add Wi-Fi step. the app uses mobile network for audio call to watch despite the internet connection available. good point: the app works, shows the watch location quite precisely.
Quite buggy app: the pedometer doesn't work until synced from the watch first and if not opened daily the statistics lost ; if the watch is updated, the daily steps count zeroed; it's impossible to raise any support question from the app; there is no connected Wi-Fi networks list, except the available networks at the Add Wi-Fi step. the app uses mobile network for audio call to watch despite the internet connection available. good point: the app works, shows the watch location quite precisely.
2026-06-23	Mi*****	Edit: not one of, IT'S WORST APP EVER. Share photo, choose album and not showing photos from last 20 days!!! One of worst app ever. Watch also. For some contacts can make phone calls, some not. Can't delete contact added by shaking, etc....
Edit: not one of, IT'S WORST APP EVER. Share photo, choose album and not showing photos from last 20 days!!! One of worst app ever. Watch also. For some contacts can make phone calls, some not. Can't delete contact added by shaking, etc....