Reviews of TCL Connect

By: tclconnecthk App

List of user reviews and ratings for TCL Connect

Total ratings

3.75 (Rating count: 15,920)

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Review summary

The TCL Connect app is praised for strong GPS/location capabilities and a generally positive, feature-rich experience. However, reliability issues persist: location tracking can be unreliable, login/authentication problems occur after device changes, wearables pairing often fails, chat typing can be buggy, and support is frequently unhelpful. Overall potential remains high, but reliability and customer support problems recur across reviews.

Pros

Precise GPS/location tracking when it works
Multi-user safety features (location sharing) and communication options (chat, voice messages, calls, video calls)
Generally high-quality app with positive reviews (Excellent / Very good / Awesome)
Long-term reliability on devices (works well for years for some users)

Cons

GPS/location tracking can be unreliable or inaccurate and live tracking may not work consistently
Login/authentication problems after changing devices or terms acceptance issues
Wearables pairing/adding watches often fails or is not supported on some devices
Chat typing/input UI bugs making typing difficult
Poor or unresponsive customer support or lack of accessible help and contact options

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User Reviews

Recent rating average: 2.40

All time rating average: 3.75

Upgrade to see all 105 reviews

49% (51)

Date	Author	Comment
2026-07-12	Do*****	We deleted an alarm, it's still ringing everynight. it's deleted from the app, there is nothing in the calendar, and it's still ringing. Tereble experience.
We deleted an alarm, it's still ringing everynight. it's deleted from the app, there is nothing in the calendar, and it's still ringing. Tereble experience.
2026-07-02	Di*****	Newest software version on the watch unabled calls - it's not possible to call the watch, it always gets offline! Happening on two different watches...
Newest software version on the watch unabled calls - it's not possible to call the watch, it always gets offline! Happening on two different watches...
2026-07-01	Al*****	Quite buggy app: the pedometer doesn't work until synced from the watch first and if not opened daily the statistics lost ; if the watch is updated, the daily steps count zeroed; it's impossible to raise any support question from the app; there is no connected Wi-Fi networks list, except the available networks at the Add Wi-Fi step. the app uses mobile network for audio call to watch despite the internet connection available. good point: the app works, shows the watch location quite precisely.
Quite buggy app: the pedometer doesn't work until synced from the watch first and if not opened daily the statistics lost ; if the watch is updated, the daily steps count zeroed; it's impossible to raise any support question from the app; there is no connected Wi-Fi networks list, except the available networks at the Add Wi-Fi step. the app uses mobile network for audio call to watch despite the internet connection available. good point: the app works, shows the watch location quite precisely.
2026-06-20	zo*****	it use to work now it doesn't.
it use to work now it doesn't.
2026-05-26	Ig*****	Is it possible for both parents to have administrator accounts with the same permissions? We would like both parents to: see all contacts on the child’s watch, manage settings, and allow or restrict certain features for the child equally. At the moment, it seems only one parent has full admin access while the other has limited permissions. Is there a way to enable full admin rights for both parents?
Is it possible for both parents to have administrator accounts with the same permissions? We would like both parents to: see all contacts on the child’s watch, manage settings, and allow or restrict certain features for the child equally. At the moment, it seems only one parent has full admin access while the other has limited permissions. Is there a way to enable full admin rights for both parents?
2026-05-25	Ba*****	şarj olunca surekli uygulamaya sesli bildirim geliyor ve susmuyor! 12 kere sesli bildirim caldı samsung telefonum.Ayrica genellikle haritada offline gözüküyor fakat şarj azaldı gibi bilgiler gelebiliyor offline gozukmesine rağmen bu sırada telefon online aslında.
şarj olunca surekli uygulamaya sesli bildirim geliyor ve susmuyor! 12 kere sesli bildirim caldı samsung telefonum.Ayrica genellikle haritada offline gözüküyor fakat şarj azaldı gibi bilgiler gelebiliyor offline gozukmesine rağmen bu sırada telefon online aslında.
2026-05-20	Sa*****	TCL AI does not work
TCL AI does not work
2026-05-08	Mo*****	My watch works
My watch works
2026-04-24	MB*****	The app urgently needs an option to delete reminders. I created a daily reminder through the TCL smartwatch app, but there is no way to remove or cancel it anymore. This is a serious bug that needs to be fixed as soon as possible.
The app urgently needs an option to delete reminders. I created a daily reminder through the TCL smartwatch app, but there is no way to remove or cancel it anymore. This is a serious bug that needs to be fixed as soon as possible.
2026-03-31	Ti*****	Calls cannot be played over Bluetooth. There's no mechanism for both parents to manage the device.
Calls cannot be played over Bluetooth. There's no mechanism for both parents to manage the device.