Reviews of TMB NetBank

By: Trust Merchant Bank SA (TMB)

List of user reviews and ratings for TMB NetBank

Total ratings

3.81 (Rating count: 368)

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Review summary

Users find the TMB NetBank app easy to use and convenient for basic banking tasks like checking balances and internal transfers. However, many experience frequent crashes, login problems, and various errors that hinder usability. The app lacks important features such as mobile money transactions, and its performance is notably poor on Android devices and when accessed internationally. Overall, users see potential in the app's design but are frustrated by its instability and limited functionality.

Pros

User friendly and easy to use interface
Useful for checking account balance and simple internal transfers
Fast navigation and convenient mobile banking experience

Cons

App frequently crashes or does not open at all
Login issues with password and username recognition
Limited mobile transaction options such as no support for mobile money services
Errors like SSL pinning failure and persistent error messages
Poor app performance especially on Android and when used outside the country

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User Reviews

Recent rating average: 2.20

All time rating average: 3.81

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138% (11)

Date	Author	Comment
2024-11-17	Hi*****	excellent service. the staff is very friendly.
excellent service. the staff is very friendly.
2023-06-09	Gu*****	While you making can't you guys also do the same by improving your app? What kind of bank is this, it freezes , when I put my password in oder to login it just load , with no access....... Your services ,apps are very poor . Shame
While you making can't you guys also do the same by improving your app? What kind of bank is this, it freezes , when I put my password in oder to login it just load , with no access....... Your services ,apps are very poor . Shame