Reviews of Cleanster: Cleaning Services

By: Cleanster, Inc. App

List of user reviews and ratings for Cleanster: Cleaning Services

Total ratings

3.17 (Rating count: 269)

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Review summary

User reviews indicate the Cleanster app offers an intuitive and easy-to-use platform with good scheduling features and sometimes excellent cleaning services. However, major issues include last-minute cancellations or no-shows by cleaners, lack of customer support and communication, payment problems for both cleaners and customers, and app functionality glitches. While some appreciate the concept and select features, the app and service suffer from unreliability and poor execution, leading to customer frustration and distrust.

Pros

App is simple to use with a clever layout making booking easy and intuitive.
Some users found the cleaning service to be top notch and appreciated the task checklists and photos.
Customer service representatives (CSRs) can be very good and responsive in some cases.
The app allows easy scheduling and has useful features like task checklists.
The platform supports paying cleaning staff a living wage and is fully insured and bonded.

Cons

Cleaners frequently cancel last minute or don’t show up, causing great inconvenience.
Users often experience lack of communication and poor customer support, with many issues unresolved despite multiple emails.
Prepayment is required before selecting a cleaner, which causes dissatisfaction if no cleaner is available or cancellations occur.
Cleaners and customers report issues getting paid on time, with some payments withheld and no clear resolution process.
The app has technical issues, such as inability to modify cleaning tasks in-app and confusing or unfinished features.

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User Reviews

Recent rating average: 1.80

All time rating average: 3.17

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61% (37)

Date	Author	Comment
2026-04-14	Ch*****	horrible
horrible
2026-03-28	Ra*****	I have done cleaning for this company. waiting on payment since January. I have reached out multiple times. they said switch to PayPal and it will be faster so I did. still no pay. But when they need a cleaner they will beg for you to do it, call and text multiple times until you answer but yet dont you pay you out.
I have done cleaning for this company. waiting on payment since January. I have reached out multiple times. they said switch to PayPal and it will be faster so I did. still no pay. But when they need a cleaner they will beg for you to do it, call and text multiple times until you answer but yet dont you pay you out.
2026-03-23	TR*****	I am a cleaner. this company called me asking for my assistance with the landing properties Airbnb I have cleaned 5 units and have not received payments . I have emailed and called several times to have no response from anyone. I have children and bills to pay. this company is a fraud. I have used my gas supplies and took my time to make sure the units were cleaned to perfection. this is not right I need my payment it's place me behind on payments I expected to make based on the service I provid
I am a cleaner. this company called me asking for my assistance with the landing properties Airbnb I have cleaned 5 units and have not received payments . I have emailed and called several times to have no response from anyone. I have children and bills to pay. this company is a fraud. I have used my gas supplies and took my time to make sure the units were cleaned to perfection. this is not right I need my payment it's place me behind on payments I expected to make based on the service I provid
2026-02-24	Mo*****	excellent
excellent
2026-02-08	Bh*****	no customer care support last time I had an issue. and there is no where to talk about the issue. I have never seen an app like this.
no customer care support last time I had an issue. and there is no where to talk about the issue. I have never seen an app like this.
2026-01-26	An*****	I applied to be a cleaner for this service . I paid for the background and I completed my first cleaning on Dec 5. I have not recieved payment for this and ive sent several emails and called but no one responds and I get automatic responses saying the same thing. thanks for your support!
I applied to be a cleaner for this service . I paid for the background and I completed my first cleaning on Dec 5. I have not recieved payment for this and ive sent several emails and called but no one responds and I get automatic responses saying the same thing. thanks for your support!
2026-01-25	bo*****	doesn't help with jobs
doesn't help with jobs
2026-01-15	Nw*****	I love this app
I love this app
2025-11-01	Va*****	Cost to much for leads.
Cost to much for leads.
2025-10-20	Ma*****	garbage app, never responded idk if they are even legitimate, they never want to reschedule or anything, no one ever responded
garbage app, never responded idk if they are even legitimate, they never want to reschedule or anything, no one ever responded