Reviews of Tidio

By: Tidio Poland sp. z o.o.

List of user reviews and ratings for Tidio

Total ratings

3.53 (Rating count: 2,863)

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Review summary

Overall, users praise Tidio for being easy to use and effective for customer chats, with solid mobile support. However, recurring problems center on login/authentication and onboarding, with sign-up barriers and frequent login failures. Additional complaints focus on app reliability, including loading or splash screen issues after updates. Billing and pricing concerns, such as unexpected charges or plan changes, and generally weak support responses worsen the experience. If these core issues are addressed—especially login reliability, app stability, and transparent billing—the app could be a strong option for managing customer chats on the go.

Pros

Easy to use / intuitive interface
Improves customer chats and keeps clients happy
Solid chat management with mobile support and customization
Generally well-regarded with positive overall sentiment

Cons

Onboarding/login issues (missing sign-up button and frequent login failures)
App stability issues after updates (loading screens, crashes, chats not loading)
Billing/pricing concerns and disputes (unexpected charges, price increases, refunds)
Poor support handling on billing and account problems

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User Reviews

Recent rating average: 3.40

All time rating average: 3.53

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15% (26)

Date	Author	Comment
2026-04-28	MM*****	1star, I don't even notice visitors just realize they're gone
1star, I don't even notice visitors just realize they're gone
2026-03-13	Nd*****	Downloading this App is a one way ticket to stress, after downloading the App not able to log in on dashboard in order to customise your service it keeps on heading to the App that got limited options.
Downloading this App is a one way ticket to stress, after downloading the App not able to log in on dashboard in order to customise your service it keeps on heading to the App that got limited options.
2025-12-18	Wa*****	super good
super good