Reviews of Tide Business Current Account

By: Tide Platform Ltd App

List of user reviews and ratings for Tide Business Current Account

Total ratings

3.69 (Rating count: 24,960)

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Review summary

Multiple users report significant difficulties opening business accounts and express frustration over poor customer service. Many mention app access problems, including login loops and delayed or missing magic link emails, leading to inability to access funds. Accounts being frozen or blocked without clear explanation is common. On the positive side, the app's user interface is praised as clean and easy to use with good features like the card reader and transaction notifications. However, fees and charges have also drawn negative attention. Overall, users experience a mix of usability benefits overshadowed by support and access challenges.

Pros

App has a clean, clear, and easy-to-use user interface with good UX.
Card reader functionality is very good with competitive rates.
Customer service staff are sometimes helpful and polite in messages.
The app is generally stable and functional when it works.
Good communication and prompt transaction notifications on initial setup.

Cons

Opening a business account is difficult, slow, or unsuccessful with repeated failures and ignored inquiries.
Customer support is often unhelpful, slow, or non-responsive, especially during account or verification issues.
Accounts can be frozen or blocked for extended periods without clear communication, causing inability to access funds.
Repeated login issues such as never receiving magic links, endless loops at login, and persistent biometric requests.
Hidden or excessive charges leading to dissatisfaction with fees and account charges.

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User Reviews

Recent rating average: 2.20

All time rating average: 3.69

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70% (33)

Date	Author	Comment
2025-02-02	Ma*****	App failed to work to open an account. Contacted customer support who worked through the process with me, the app still fell over and I was met with a "tough luck, maybe try again later and see if the app is working then" response. Abject customer service.
App failed to work to open an account. Contacted customer support who worked through the process with me, the app still fell over and I was met with a "tough luck, maybe try again later and see if the app is working then" response. Abject customer service.
2025-01-31	Pa*****	As bad as it could get. Virgin put an online update that couldn't be bypassed. That then locked me out. The staff send out misguided instructions then change their minds. worse still. Although virgin caused the problem and failed to rectify it. It keeps asking for repeated biometrics. 3 times downloaded and confirmed correct. Which raises a data protection issue. Reply emails reference: Frozen Card. Incorrect. Card and account is working fine. I've asked why verification then is an issue.
As bad as it could get. Virgin put an online update that couldn't be bypassed. That then locked me out. The staff send out misguided instructions then change their minds. worse still. Although virgin caused the problem and failed to rectify it. It keeps asking for repeated biometrics. 3 times downloaded and confirmed correct. Which raises a data protection issue. Reply emails reference: Frozen Card. Incorrect. Card and account is working fine. I've asked why verification then is an issue.
2025-01-29	Ca*****	I have been trying to open a business account with Tide to no avail. 5 minutes to open an account, 48 hours in some cases. It has been over a week and they are ignoring me. I have given up and opened a business account elsewhere as I can't just sit waiting indefinitely for a response. This is just trying to open an account, imagine if there was an issue with my actual business banking. Dreadful service!
I have been trying to open a business account with Tide to no avail. 5 minutes to open an account, 48 hours in some cases. It has been over a week and they are ignoring me. I have given up and opened a business account elsewhere as I can't just sit waiting indefinitely for a response. This is just trying to open an account, imagine if there was an issue with my actual business banking. Dreadful service!
2025-01-29	Am*****	Great so far. It's my first business account and I'm not disappointed. very clear, easy to use, everything clearly signposted and each transaction informed promptly.
Great so far. It's my first business account and I'm not disappointed. very clear, easy to use, everything clearly signposted and each transaction informed promptly.
2025-01-23	Ad*****	No issue with the App itself however Tide likes to find more and more ways to charge you I.e. they charge you to send an invoice, then charge you for receiving that payment and charge you again for using their services so you actually end up paying 3 times just to receive 1 payment. Looking for a sustainable alternative.
No issue with the App itself however Tide likes to find more and more ways to charge you I.e. they charge you to send an invoice, then charge you for receiving that payment and charge you again for using their services so you actually end up paying 3 times just to receive 1 payment. Looking for a sustainable alternative.
2025-01-23	Ga*****	If I add a tag, it says it can't and suggests retrying. That doesn't work. Then I have to force close the app because it won't let me exit that screen. I can't add receipts from PDF or photos either, unless I take the photo directly from the app.
If I add a tag, it says it can't and suggests retrying. That doesn't work. Then I have to force close the app because it won't let me exit that screen. I can't add receipts from PDF or photos either, unless I take the photo directly from the app.
2025-01-22	Jo*****	Really stable and functional app. The banking service is also very helpful and competitively priced. I cannot find fault. Thank you.
Really stable and functional app. The banking service is also very helpful and competitively priced. I cannot find fault. Thank you.
2025-01-20	An*****	App UX is nice, clean, and easy to use. One gripe on the CX: I accidently opened an additional account,thinking it was a way to open a savings account and then couldn't close it. Months later I was issued with a charge for having that account open despite not being able to close it or using it. Auto enrolling and charging customers is a sneaky business model. At least reduce my access and allow me to opt-in to give me options. Customer support implied it is my fault for not reading Tide emails.
App UX is nice, clean, and easy to use. One gripe on the CX: I accidently opened an additional account,thinking it was a way to open a savings account and then couldn't close it. Months later I was issued with a charge for having that account open despite not being able to close it or using it. Auto enrolling and charging customers is a sneaky business model. At least reduce my access and allow me to opt-in to give me options. Customer support implied it is my fault for not reading Tide emails.
2025-01-20	An*****	So many good reviews, that I must have been unlucky. I installed the app and applied on 12/01/25 (which coincided with a new version of the app being released). Did all the verification checks etc and waited. Nothing. Chased up - took a week for someone to call me. They had my email, but all of the information I had provided was worryingly missing from their system. They had my email address, that's it. The only option is to reapply with a different email address. A disappointing experience.
So many good reviews, that I must have been unlucky. I installed the app and applied on 12/01/25 (which coincided with a new version of the app being released). Did all the verification checks etc and waited. Nothing. Chased up - took a week for someone to call me. They had my email, but all of the information I had provided was worryingly missing from their system. They had my email address, that's it. The only option is to reapply with a different email address. A disappointing experience.
2025-01-15	Da*****	I recommend you avoid Tide, they are awful for Business at least. They they froze my account after joining to do checks stopping payments and outgoings for my business, and I hear this is very common. I still have thousands not showing. I have requested they unfreeze and left 3 different instant chat messages, all say they are too busy to respond. It was a huge mistake swapping revolut for tide. Hopefully you don't make the same mistake.
I recommend you avoid Tide, they are awful for Business at least. They they froze my account after joining to do checks stopping payments and outgoings for my business, and I hear this is very common. I still have thousands not showing. I have requested they unfreeze and left 3 different instant chat messages, all say they are too busy to respond. It was a huge mistake swapping revolut for tide. Hopefully you don't make the same mistake.