Reviews of Trainline: Train travel Europe

By: trainline App

List of user reviews and ratings for Trainline: Train travel Europe

Total ratings

4.80 (Rating count: 914,544)

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Review summary

Users largely praise Trainline for its ease of use, fast booking, and clear ticket information, plus savings from railcard discounts. However, repeated complaints center on slow performance and a bloated interface, frequent popups and ads, confusing or excessive pricing with rapid price changes, and poor notifications when trains are rescheduled or platforms change. Payment errors and occasional app instability further detract from the experience. Overall, the app is convenient for buying tickets but frustrating for staying organized and paying reliably.

Pros

Easy to use and quick to book.
Clear, well-formatted ticket information that is easy to find.
All-in-one app for buying tickets.
Railcard/family and friends discounts can save money.
Generally reliable for purchasing tickets and bookings.

Cons

Slow performance and bloated interface that makes basic actions feel sluggish.
Prices change rapidly with sometimes large jumps and few guarantees.
Lack of timely alerts for train changes, delays, or platform updates.
Frequent popups, ads, and intrusive prompts clutter the UI.
Checkout payment problems and occasional app crashes or instability.

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User Reviews

Recent rating average: 2.90

All time rating average: 4.80

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29% (292)

Date	Author	Comment
2026-08-18	St*****	Quick and easy.
Quick and easy.
2026-08-18	Ch*****	it's lose your tickets you have to wait forever for them to load again. use to be really good app but it getting to slow with all the al updates
it's lose your tickets you have to wait forever for them to load again. use to be really good app but it getting to slow with all the al updates
2026-08-18	Be*****	outrageous how slow it is.
outrageous how slow it is.
2026-08-17	Da*****	easy to use, except train times should be shown using the 24hr cloxk to avoid confusion between am and pm.
easy to use, except train times should be shown using the 24hr cloxk to avoid confusion between am and pm.
2026-08-17	PR*****	Used to love this app. Unfortunately, when I try to pay I get a 'Something is off track' error and can't go any further. I've reinstalled, cleared cache etc. Nothing works! Hey ho! Uninstalled
Used to love this app. Unfortunately, when I try to pay I get a 'Something is off track' error and can't go any further. I've reinstalled, cleared cache etc. Nothing works! Hey ho! Uninstalled
2026-08-17	Ja*****	great 👍
great 👍
2026-08-17	La*****	does its job well
does its job well
2026-08-17	Ma*****	great for on the day tickets but anything monthly this app is a scam. please use alternative train bookings like uber or anything else.
great for on the day tickets but anything monthly this app is a scam. please use alternative train bookings like uber or anything else.
2026-08-17	An*****	Efficient and quick service
Efficient and quick service
2026-08-17	ME*****	u cant get a refund
u cant get a refund