Reviews of Thuisbezorgd.nl

By: Takeaway.com App

List of user reviews and ratings for Thuisbezorgd.nl

Total ratings

4.50 (Rating count: 193,576)

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Review summary

The Thuisbezorgd.nl Android app is praised for its convenience and wide option selection, including halal choices, and generally quick ordering. Its major drawbacks are persistent customer-support problems centered on AI bots with little live help, unreliable delivery timing, and a non-functional review feed. Additionally, allergy details are often missing and menu guidance is insufficient, making it harder for users with dietary needs to order confidently.

Pros

Easy to use with many options and a clear interface.
Very convenient and well-suited for quick ordering.
Halal options are available.
Efficient ordering; orders can be completed in one go.

Cons

Poor customer support with heavy reliance on an AI bot and little to no access to human agents.
Delivery ETAs are frequently inaccurate and orders can be delayed.
Review feature in the app is broken and reviews cannot be read.
No allergy information provided and limited guidance on menus for dietary restrictions.

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User Reviews

Recent rating average: 2.70

All time rating average: 4.50

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59% (229)

Date	Author	Comment
2026-08-03	Ak*****	This is the worst app I have ever used in my life, I ordered Food and Never received the food but the order was delivered for them. Don't use this app guys otherwise you will lose your money and never receive your food
This is the worst app I have ever used in my life, I ordered Food and Never received the food but the order was delivered for them. Don't use this app guys otherwise you will lose your money and never receive your food
2026-08-03	em*****	very bad
very bad
2026-08-01	Ma*****	just great
just great
2026-07-30	Al*****	they stole me with more than 60 euro of two orders never received, there is no way to contact customer service or anything, better use Uber eats
they stole me with more than 60 euro of two orders never received, there is no way to contact customer service or anything, better use Uber eats
2026-07-25	So*****	Horrible
Horrible
2026-07-22	Fr*****	veel te duur. ik bestel alleen als ik een coupon krijg. stelletje afzetters. en maar cashen op de beurs voor eigen gewin. bah!
veel te duur. ik bestel alleen als ik een coupon krijg. stelletje afzetters. en maar cashen op de beurs voor eigen gewin. bah!
2026-07-22	Sh*****	FoOOOOOOOD
FoOOOOOOOD
2026-07-22	Ge*****	Works as designed
Works as designed
2026-07-21	Da*****	We had a problem with a restaurant that took more than two hours to deliver our order and did not respond to any of our attempts to contact them during that time. After speaking with customer support, we cancelled the order through the app. Despite this, the restaurant refused to issue a refund, and the app sided with the restaurant and did nothing to resolve the situation.
We had a problem with a restaurant that took more than two hours to deliver our order and did not respond to any of our attempts to contact them during that time. After speaking with customer support, we cancelled the order through the app. Despite this, the restaurant refused to issue a refund, and the app sided with the restaurant and did nothing to resolve the situation.
2026-07-21	Ra*****	Top Top
Top Top