Reviews of SweetEscape

By: SweetEscape App

List of user reviews and ratings for SweetEscape

Total ratings

4.80 (Rating count: 669)

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Review summary

SweetEscape is praised for professional and friendly photographers who deliver beautiful photos, and for making booking easy and quick. Users appreciate the fast photo delivery and wide photographer network. However, multiple reviews report poor app communication with offline or crashing chat, limited payment options, and inability to get high-resolution photos suitable for printing. Some users experienced unreliable photographers who canceled and provided no refunds, causing concerns. Overall, the service and photo quality are well-liked, but app functionality and customer service need improvement.

Pros

Photographers are professional, friendly, and patient, providing smooth and enjoyable photoshoot experiences.
The app facilitates easy and fast booking of photography sessions, making planning trips more convenient.
Photos taken are beautiful, well-edited, and capture the essence of vacations or events.
SweetEscape has a wide network of photographers in various countries, suitable for travelers.
Photos are generally delivered quickly, often in less than three days after the shoot.

Cons

Photo resolution is limited to low resolution (around 1980px or 2MP), making prints and large canvases fuzzy and unsuitable for high-quality printing, despite original RAW shoots.
Communication through the app is poor; chat function is often offline, crashing, or unavailable, requiring use of the website for support.
Payment method options are limited; app primarily supports PayPal, reducing payment flexibility.
Instances of photographers canceling or being unreliable leading to lost fees and no refunds have been reported, causing distrust.
App notifications are lacking, leading to difficulty in communication with photographers.

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User Reviews

Recent rating average: 3.40

All time rating average: 4.80

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24% (5)

Date	Author	Comment
2024-12-24	Ma*****	Great experience with sweetescape in our christmas disney hongkong vacation! Thank you!
Great experience with sweetescape in our christmas disney hongkong vacation! Thank you!
2024-07-16	Ni*****	SweetEscape was fantastic! Their photoshoot packages were easy to browse and affordable, and booking an appointment through their app was a breeze. We were lucky to be matched with Pablo for our trip to Paris. He was incredibly friendly and patient, making us feel comfortable throughout the shoot. The photos captured the essence of our trip perfectly, and we're so glad we have these amazing memories to look back on. We'll definitely be using SweetEscape again for future adventures!
SweetEscape was fantastic! Their photoshoot packages were easy to browse and affordable, and booking an appointment through their app was a breeze. We were lucky to be matched with Pablo for our trip to Paris. He was incredibly friendly and patient, making us feel comfortable throughout the shoot. The photos captured the essence of our trip perfectly, and we're so glad we have these amazing memories to look back on. We'll definitely be using SweetEscape again for future adventures!
2023-11-15	Fe*****	a big scam connivance from the photographer to sweet escape team! beware of using their services. Didn't turn up and made alibis just to cancel the planned photoshoot and made no refunds.
a big scam connivance from the photographer to sweet escape team! beware of using their services. Didn't turn up and made alibis just to cancel the planned photoshoot and made no refunds.
2023-11-02	Ro*****	Sweet Escape is a fast, easy, and reliable photography services app. We have used it multiple instances now (three times as of this writing). The photographers are very professional, friendly, and knowledgeable. They are open to suggestions and easy to communicate especially on the type of photos we want. The pictures turned out really great as well and there are a lot to choose from. We will definitely use Sweet Escape again if we have another trip in the future. Overall definitely 5 stars!
Sweet Escape is a fast, easy, and reliable photography services app. We have used it multiple instances now (three times as of this writing). The photographers are very professional, friendly, and knowledgeable. They are open to suggestions and easy to communicate especially on the type of photos we want. The pictures turned out really great as well and there are a lot to choose from. We will definitely use Sweet Escape again if we have another trip in the future. Overall definitely 5 stars!
2023-07-23	De*****	The overall experience, the photographer and the edit are good. But the big downside is the downloadable photos are not in high resolution. It is more for social media but impossible to use for printing in big canvas (e.g., as displays for wedding event). Your print result will look fuzzy. The photographer shoot in RAW and in high megapixel full frame camera, but you can only download 1980px (2mp) worth of resolution photos. Hope that there is an option to get the high resolution photos.
The overall experience, the photographer and the edit are good. But the big downside is the downloadable photos are not in high resolution. It is more for social media but impossible to use for printing in big canvas (e.g., as displays for wedding event). Your print result will look fuzzy. The photographer shoot in RAW and in high megapixel full frame camera, but you can only download 1980px (2mp) worth of resolution photos. Hope that there is an option to get the high resolution photos.
2023-07-15	Ha*****	Good photographer, need improvement for app. Pros : SweetEscape has the network of photographer in various countries, and this is what I need. The result is also really good. Cons : only 1 payment method with PayPal, would be better if there are several options.
Good photographer, need improvement for app. Pros : SweetEscape has the network of photographer in various countries, and this is what I need. The result is also really good. Cons : only 1 payment method with PayPal, would be better if there are several options.
2022-11-24	Pe*****	The communication between vendor and user is horrible. It is almost impossible to get an instant reply from the sweetescape. The chat section shows "offline" most of the time. It is too backward for today's time where you can get an instant update in most apps.
The communication between vendor and user is horrible. It is almost impossible to get an instant reply from the sweetescape. The chat section shows "offline" most of the time. It is too backward for today's time where you can get an instant update in most apps.
2022-07-15	Jo*****	Give my money back! I booked a photographer in Labuan Bajo weeks ago and I've paid 100% of the fee just as they asked (which is weird, usually photographers only ask for DP first, but I had no choice because I couldn't find any photographers there). The in app chat keeps crashing and I'm not allowed to get the photographer's phone number, the photoshoot should be tomorrow yet there's no update at all. Where will I meet him? What if he was late? Unbelievable, what people do to steal money.
Give my money back! I booked a photographer in Labuan Bajo weeks ago and I've paid 100% of the fee just as they asked (which is weird, usually photographers only ask for DP first, but I had no choice because I couldn't find any photographers there). The in app chat keeps crashing and I'm not allowed to get the photographer's phone number, the photoshoot should be tomorrow yet there's no update at all. Where will I meet him? What if he was late? Unbelievable, what people do to steal money.
2021-06-28	Fe*****	Love the photog. It's a nice way to get professional photos and pinpoint the most scenic spots on your vacation.
Love the photog. It's a nice way to get professional photos and pinpoint the most scenic spots on your vacation.
2021-06-03	ay*****	Professional photographer! Love everything, easy booking, good coordination, photoshoot was so smooth for our family who always find it hard to just capturing 1 photo with a baby.
Professional photographer! Love everything, easy booking, good coordination, photoshoot was so smooth for our family who always find it hard to just capturing 1 photo with a baby.