Reviews of Impress

By: Smile2impress SL App

List of user reviews and ratings for Impress

Total ratings

4.32 (Rating count: 2,487)

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Review summary

Many users praise Impress for its communication, timely scan feedback, and ease of managing orthodontic treatment remotely through weekly photo guidance. However, there are widespread issues with app crashes, especially following updates, severely hampering usability and causing treatment delays. Customer support is described as unresponsive or dismissive of problems. Users also desire better in-app features, like integrated 3D model viewing. Overall, while the concept and support are appreciated, technical instability and slow treatment progression negatively affect satisfaction.

Pros

Facilitates good communication throughout the treatment experience.
Provides timely feedback from scans and support, with responsive chat support.
Guides users simply through taking weekly photos for progress tracking.
Eliminates the need to visit the dentist frequently, allowing remote treatment management.
Users find the user experience (UX) generally good when the app is functional.

Cons

Frequent app crashes, especially after updates, often preventing the app from opening at all.
App instability causing treatment delays due to inability to take necessary photos/scans.
Lack of transparency or acknowledgment from customer service about issues, leading to user frustration.
Missing features like an integrated 3D model viewer within the app, requiring external browser links.
Slow company processing times (scanning, printing, delivery) causing overall treatment delays.

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User Reviews

Recent rating average: 2.50

All time rating average: 4.32

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61% (14)

Date	Author	Comment
2024-12-18	Bi*****	Great way to communicate through the whole IMPRESS experience.
Great way to communicate through the whole IMPRESS experience.
2024-11-08	Ba*****	I am very satisfied with the services and the results of my treatment. No issues with the app, timely feedback from the scans and support. Dentists are very welcoming and ready to assist anytime. The experience has been wonderful and I highly recommend Impress. Looking forward to receiving my retainers.
I am very satisfied with the services and the results of my treatment. No issues with the app, timely feedback from the scans and support. Dentists are very welcoming and ready to assist anytime. The experience has been wonderful and I highly recommend Impress. Looking forward to receiving my retainers.
2024-09-19	Ki*****	I came in for my final scan this morning, Courtney and Dina did a fantastic job!!! This whole experience has been wonderful, I highly recommend Impress, it's been life changing!!
I came in for my final scan this morning, Courtney and Dina did a fantastic job!!! This whole experience has been wonderful, I highly recommend Impress, it's been life changing!!
2024-07-12	*****	The app keeps crashing since the last update. Has been a few days now. Can this be fixed ASAP!
The app keeps crashing since the last update. Has been a few days now. Can this be fixed ASAP!
2024-07-11	Ol*****	app keeps crashing. won't even open.
app keeps crashing. won't even open.
2024-07-11	Br*****	Always being updated, and always being down. Unbelievable. The UX is good, but when the updates come to the conversation.... I am at the moment with photos to take, but i can't because the app doesn't open at all. My treatment is being late because of this
Always being updated, and always being down. Unbelievable. The UX is good, but when the updates come to the conversation.... I am at the moment with photos to take, but i can't because the app doesn't open at all. My treatment is being late because of this
2024-07-11	qu*****	I love this app but all of a sudden it's crashing and doesn't want to open😭 I can't do anything
I love this app but all of a sudden it's crashing and doesn't want to open😭 I can't do anything
2024-07-11	Fe*****	After the last update the app doesn't open anymore
After the last update the app doesn't open anymore
2024-07-11	Aa*****	Updated and now the app won't launch
Updated and now the app won't launch
2024-07-10	Em*****	App has completely stopped working and wont even open, have no way of updating my aligner progress
App has completely stopped working and wont even open, have no way of updating my aligner progress