Reviews of smg360

By: SMG Reporting App

List of user reviews and ratings for smg360

Total ratings

3.21 (Rating count: 3,978)

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Review summary

Reviews show the app is easy to use and generally helpful for monitoring site performance, with some calling it good or awesome. However, the most common issues are device pairing failures (grey/disabled button), frequent crashes or unresponsiveness (spinning, blank screens, or logouts), and navigation problems after updates. A few users report missing features like quick scores for the day and uneven support. Overall, stability and pairing reliability are the main pain points, while usability remains a strength when it works.

Pros

Easy to use / user-friendly interface
Helps monitor performance across sites
Overall good / awesome app

Cons

Device pairing often fails or remains on a grey/disabled button, making it impossible to pair devices
The app frequently crashes, logs out, or shows a spinning/blank screen
The latest update made navigation slower or more confusing
Missing quick scores or daily score display
Occasional support issues such as blocked emails or poor assistance

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User Reviews

Recent rating average: 2.10

All time rating average: 3.21

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52% (38)

Date	Author	Comment
2026-07-13	Ro*****	Since the latest update no one can log in on the app, what the hell is going on, the credentials are not accepted so we can't access the data we need on our phones.
Since the latest update no one can log in on the app, what the hell is going on, the credentials are not accepted so we can't access the data we need on our phones.
2026-06-26	Ki*****	fantastic
fantastic
2026-05-20	Al*****	nothing loads
nothing loads
2026-05-09	Je*****	Ever since the app update in March, it is super buggy. continually refreshes and gets stuck on pages. Really makes navigating and looking at our guest reviews very difficult. I'm super bummed. I wish I could go back to the previous version, which was stable.
Ever since the app update in March, it is super buggy. continually refreshes and gets stuck on pages. Really makes navigating and looking at our guest reviews very difficult. I'm super bummed. I wish I could go back to the previous version, which was stable.
2026-03-31	As*****	frustrating I need this app for my work and about 3/20/26 the app changed and looks gray and weird and won't even stay paired for a full day. I can't keep going to work on my days off to get repaired. the email provided for the developers says it's invalid so I can't even contact them. I wish I could have the white version back with the blue circles. this new dark gray interface clearly has something wrong with it since it won't stay paired to devices. loved the app before the change.
frustrating I need this app for my work and about 3/20/26 the app changed and looks gray and weird and won't even stay paired for a full day. I can't keep going to work on my days off to get repaired. the email provided for the developers says it's invalid so I can't even contact them. I wish I could have the white version back with the blue circles. this new dark gray interface clearly has something wrong with it since it won't stay paired to devices. loved the app before the change.
2026-03-31	Ma*****	Awful App. Keeps logging me out, and then I have so many unread comments even tough I read them all. Dissapointing.
Awful App. Keeps logging me out, and then I have so many unread comments even tough I read them all. Dissapointing.
2026-03-19	Sa*****	love the app when it works. very glitchy, since new update.
love the app when it works. very glitchy, since new update.
2026-03-19	Al*****	ever since the last update, the app logs me out frequently, and I have to re-pair my device. also, when you want to read comments, I have to back up to the home page after opening each comment because it doesn't reload any unread comments when I exit the previous comment. I check these every day, so please fix this 🙏
ever since the last update, the app logs me out frequently, and I have to re-pair my device. also, when you want to read comments, I have to back up to the home page after opening each comment because it doesn't reload any unread comments when I exit the previous comment. I check these every day, so please fix this 🙏
2026-03-12	Gi*****	I got a new phone and just downloaded the app. I don't know if its because I have an android but every time I try to pair my device the orange bar doesn't work. I've installed and uninstalled still doesn't work. very upset
I got a new phone and just downloaded the app. I don't know if its because I have an android but every time I try to pair my device the orange bar doesn't work. I've installed and uninstalled still doesn't work. very upset
2026-02-01	Ca*****	can't see any quick scores or the actual score for the day!!!! shouldn't have updated
can't see any quick scores or the actual score for the day!!!! shouldn't have updated