Reviews of Smartsheet: Projects & Teams

By: Smartsheet Inc. App

List of user reviews and ratings for Smartsheet: Projects & Teams

Total ratings

4.74 (Rating count: 28,310)

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Review summary

Overall, users praise ease of use, team-friendly features, and reliability, but common complaints include device compatibility issues, expensive pricing with minimum seats, access/support problems after subscription changes, and limited mobile functionality.

Pros

Easy to use and user-friendly
Great for teams and small businesses with strong functionality
Smartsheet just works and is reliable for daily use
Helps coordinate work across many users
Supports advanced workflows and reporting

Cons

Device compatibility issues / not compatible with several devices and updates
High pricing model with minimum 3 seats and increased per-user cost
Account access and support problems after subscription changes (can't access old sheets, unresponsive support)
Mobile usability limitations (incomplete spreadsheets, reminders not available, mobile rendering issues)
Authentication/login problems and update-related login cycles

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User Reviews

Recent rating average: 4.10

All time rating average: 4.74

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30% (52)

Date	Author	Comment
2026-06-25	Pr*****	I've been using Smartsheet for almost 2 years, it's amazing to use. user friendly and automation is the highlight and i highly recommend it for those who need automation and multiple team involvement task management.
I've been using Smartsheet for almost 2 years, it's amazing to use. user friendly and automation is the highlight and i highly recommend it for those who need automation and multiple team involvement task management.
2026-06-23	N *****	add formula option pls
add formula option pls
2026-06-17	ta*****	have dynamic view and yet I cant see it. also my favorites is different from my web version and they dont sync. Have to use a link to make this app actual pull up my sheets and it doesn't give me the option to favorite it nor does it show up under "recents".
have dynamic view and yet I cant see it. also my favorites is different from my web version and they dont sync. Have to use a link to make this app actual pull up my sheets and it doesn't give me the option to favorite it nor does it show up under "recents".
2026-06-17	Ij*****	User friendly
User friendly
2026-06-09	Ro*****	Stupendous INTERFACE!
Stupendous INTERFACE!
2026-06-08	Je*****	Great mobile interface, I'm new to smartsheets so I'm thankful this is intuitive
Great mobile interface, I'm new to smartsheets so I'm thankful this is intuitive
2026-06-08	Ro*****	very good and easy.
very good and easy.
2026-06-05	Sa*****	good
good
2026-06-02	Tr*****	a user for some 15yrs, ever since black Rock took over price has increased 10 fold, more if you want people to interact with the data, not just view it. development and service is terrible, if you have Microsoft team and a small amount of technical know how, you can create almost the same thing without the additional expense.
a user for some 15yrs, ever since black Rock took over price has increased 10 fold, more if you want people to interact with the data, not just view it. development and service is terrible, if you have Microsoft team and a small amount of technical know how, you can create almost the same thing without the additional expense.
2026-05-31	Md*****	Thank you for this valuable app. Need to improve like, this app running very slow, working as that of desktop version. At this moment, I'm just getting updates to my account. Anyways thanks and regards- Navid
Thank you for this valuable app. Need to improve like, this app running very slow, working as that of desktop version. At this moment, I'm just getting updates to my account. Anyways thanks and regards- Navid