Reviews of Smartsheet: Projects & Teams

By: Smartsheet Inc. App

List of user reviews and ratings for Smartsheet: Projects & Teams

Total ratings

4.76 (Rating count: 28,798)

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Review summary

Overall, users praise ease of use, team-friendly features, and reliability, but common complaints include device compatibility issues, expensive pricing with minimum seats, access/support problems after subscription changes, and limited mobile functionality.

Pros

Easy to use and user-friendly
Great for teams and small businesses with strong functionality
Smartsheet just works and is reliable for daily use
Helps coordinate work across many users
Supports advanced workflows and reporting

Cons

Device compatibility issues / not compatible with several devices and updates
High pricing model with minimum 3 seats and increased per-user cost
Account access and support problems after subscription changes (can't access old sheets, unresponsive support)
Mobile usability limitations (incomplete spreadsheets, reminders not available, mobile rendering issues)
Authentication/login problems and update-related login cycles

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User Reviews

Recent rating average: 3.80

All time rating average: 4.76

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30% (55)

Date	Author	Comment
2026-08-06	Ry*****	keeps getting worse. lost the ability to sort sheets on mobile devices.
keeps getting worse. lost the ability to sort sheets on mobile devices.
2026-08-01	mo*****	hassai loves smart sheets
hassai loves smart sheets
2026-07-30	Ry*****	Truly horrid functionality when operating with limited data connection. It tries to auto save after every cell change and completely freezes until that save is complete. It even does this when no data connection is available fully preventing any interaction with the sheet at all. Absolute nightmare to use in any scenario where you don't have a reliable and fast internet connection.
Truly horrid functionality when operating with limited data connection. It tries to auto save after every cell change and completely freezes until that save is complete. It even does this when no data connection is available fully preventing any interaction with the sheet at all. Absolute nightmare to use in any scenario where you don't have a reliable and fast internet connection.
2026-07-28	Re*****	I am an experienced excel user but I love Smartsheets for all it does. Its an incredibly powerful tool for productivity.
I am an experienced excel user but I love Smartsheets for all it does. Its an incredibly powerful tool for productivity.
2026-07-23	Je*****	Best grid based organizing tool I have used this century.
Best grid based organizing tool I have used this century.
2026-07-21	Sh*****	get that 5 stars 🌟 with simple add for when view attachments especially photos 📸 the ability to see every attachment through gallery (rather than click open, exit, open new attachment repeat... gallery style attachment viewing 👌🏽 ✨️ 😎
get that 5 stars 🌟 with simple add for when view attachments especially photos 📸 the ability to see every attachment through gallery (rather than click open, exit, open new attachment repeat... gallery style attachment viewing 👌🏽 ✨️ 😎
2026-07-21	Ch*****	pain
pain
2026-07-18	Ha*****	outstanding people who are directing Smart sheet app. all the best for all owners and staff
outstanding people who are directing Smart sheet app. all the best for all owners and staff
2026-07-15	MO*****	It's so useful and easy to use
It's so useful and easy to use
2026-07-14	Us*****	good thing for work
good thing for work