Reviews of SKF Authenticate

By: SKF Group App

List of user reviews and ratings for SKF Authenticate

Total ratings

2.94 (Rating count: 420)

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Review summary

Users generally appreciate SKF Authenticate for its fast and reliable verification of SKF product authenticity with quick response times and a simple user interface. However, several users report technical issues such as app crashes during photo submissions and false internet connectivity errors. Some also experience delayed or missing customer support responses and wish for features like submitting multiple items at once. Despite these drawbacks, the app is valued as a helpful tool for authenticating genuine SKF bearings.

Pros

Fast and efficient verification process with quick response times, often within 24 hours or 2 days.
Helps users verify the authenticity of SKF products reliably.
Simple and easy-to-use interface with straightforward instructions.
Provides almost instant and factual service feedback.
Useful tool specifically for authenticating SKF genuine bearings.

Cons

App sometimes crashes when submitting photos and contact information, causing failed submissions.
Reports of malfunctioning issues such as 'no internet connection' alerts despite active internet.
Delayed or sometimes lack of response from support or customer service.
Inability to submit multiple items for verification at once.
Feedback after submission is not always provided or minimal.

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User Reviews

Recent rating average: 3.40

All time rating average: 2.94

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24% (5)

Date	Author	Comment
2024-11-29	Wa*****	Good experience
Good experience
2024-05-27	Ro*****	Can you please add the ability to send several bearings for check at once
Can you please add the ability to send several bearings for check at once
2024-05-18	ra*****	It is OK 👍
It is OK 👍
2024-03-31	ia*****	Doesn't work. Says failed to send after it compresses the photos.
Doesn't work. Says failed to send after it compresses the photos.
2023-09-30	RA*****	Popping up "no internet connection" eventhough internet is there. Malfunctioning
Popping up "no internet connection" eventhough internet is there. Malfunctioning
2023-07-20	Tr*****	Worked great.
Worked great.
2023-03-22	mo*****	This app does not work anymore.
This app does not work anymore.
2023-02-04	De*****	Badhiya hai
Badhiya hai
2022-12-04	AR*****	Reply very late & sometimes not reply.. Bad experience... Please reply fast... Till now using this app...i expect skf authority will focus
Reply very late & sometimes not reply.. Bad experience... Please reply fast... Till now using this app...i expect skf authority will focus
2022-10-19	Pe*****	Brilliant, almost instant service, exactly as you'd want it to be 👌
Brilliant, almost instant service, exactly as you'd want it to be 👌