Reviews of Resident App

By: SightPlan

List of user reviews and ratings for Resident App

Total ratings

2.57 (Rating count: 646)

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Review summary

User reviews show the Resident App is plagued by reliability issues: recurring login failures, difficulty locating apartments, and blocked payments. Maintenance tickets may not submit, and crashes/bugs are common. A few users report occasional success or use of a browser as a workaround, but overall sentiment is strongly negative with limited positives.

Pros

Some users report the app works for them occasionally.
Browser access can serve as a workaround when the app fails (login via mobile browser).
A few reviews express mild positivity or neutrality about using the app.

Cons

Frequent sign-in problems and errors prevent access.
Inability to find or access their apartment (complex not included or not found).
Payment functionality is blocked or unreliable when using the app.
Maintenance/emergency ticket submission often does not work.
Frequent crashes, bugs, and overall unreliability of the app.

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User Reviews

Recent rating average: 1.10

All time rating average: 2.57

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13% (49)

Date	Author	Comment
2026-05-06	Sa*****	Every single time I try to go into the portal I get, something doesn't match! its frustrating as heck to have to change my password every single time, then it isn't recognized!! So far this app has bern useless and only frustrating to use!!
Every single time I try to go into the portal I get, something doesn't match! its frustrating as heck to have to change my password every single time, then it isn't recognized!! So far this app has bern useless and only frustrating to use!!
2026-05-05	Lo*****	Will not not let me sign up or sign in
Will not not let me sign up or sign in
2026-04-14	Ly*****	I have been trying to setup this acct, since 3/31/26. I lost my bank card & wanted to add my new payment method, I'm still unable to do so the link sent to me is useless. Every time I search for my community, I get an error message saying, it doesnt exist. I was on auto pay, rent still haven't been paid yet. Too add more frustrations, I'm expected to pay late fees.
I have been trying to setup this acct, since 3/31/26. I lost my bank card & wanted to add my new payment method, I'm still unable to do so the link sent to me is useless. Every time I search for my community, I get an error message saying, it doesnt exist. I was on auto pay, rent still haven't been paid yet. Too add more frustrations, I'm expected to pay late fees.