Reviews of Shutterfly: Prints Cards Gifts

By: Shutterfly, Inc App

List of user reviews and ratings for Shutterfly: Prints Cards Gifts

Total ratings

4.55 (Rating count: 232,977)

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Review summary

Pros: high-quality prints, good deals, reliable customer service, trusted brand, and generally easy ordering. Cons: recurring checkout/server problems, disruptive post-update changes that remove features and confuse navigation, uploading/viewing photo issues across devices, limited access to online albums, and occasional layout/ordering glitches in books. Overall, quality stays strong, but app reliability and UX have persistent, multi-update issues.

Pros

High-quality prints and photos.
Good deals and promotions (including free 4x6 prints).
Fast, reliable customer service.
Trusted brand with long-time user appreciation.
Overall ease of ordering prints/invitations.

Cons

Checkout and server connectivity issues (problems at checkout).
Post-update feature removals and confusing navigation (loss of uploaded-pics view, album creation on mobile).
Uploading and viewing photos problems across devices (inability to upload, see uploaded photos, or manage albums).
Difficulty accessing online albums vs. phone-only albums.
Layout/order glitches in photo books (photos out of order, UI bugs).

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User Reviews

Recent rating average: 3.30

All time rating average: 4.55

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17% (84)

Date	Author	Comment
2026-08-21	Ra*****	Easy to order, and navigate application. I like the deals and various items I can choose to personalize!
Easy to order, and navigate application. I like the deals and various items I can choose to personalize!
2026-08-20	Me*****	Terrible to Use. Why is the app so hard to use and organize photos in a book? It's not easy to crop, rotate, swap or resize photos on the app. I'm very disappointed.
Terrible to Use. Why is the app so hard to use and organize photos in a book? It's not easy to crop, rotate, swap or resize photos on the app. I'm very disappointed.
2026-08-20	Sl*****	your photos are held hostage if you don't give them money every so often. i can't imagine having photos of deceased love ones on here and never being able to see them again...
your photos are held hostage if you don't give them money every so often. i can't imagine having photos of deceased love ones on here and never being able to see them again...
2026-08-20	Lo*****	for days now I been trying to purchase a couple photo books and it keeps giving me connecting to server errors. if y'all don't want people to spend money why have an app?
for days now I been trying to purchase a couple photo books and it keeps giving me connecting to server errors. if y'all don't want people to spend money why have an app?
2026-08-19	Re*****	all my photos come back just ss expected
all my photos come back just ss expected
2026-08-19	In*****	Had to get use to the app, once I was able to make my photo book, it was easy. Fast check-out. Cannot wait to get my Photo book.
Had to get use to the app, once I was able to make my photo book, it was easy. Fast check-out. Cannot wait to get my Photo book.
2026-08-18	Je*****	nice concept but very frustrating to work with. also VERY time consuming
nice concept but very frustrating to work with. also VERY time consuming
2026-08-18	Sh*****	The auto upload feature stopped working. I've lost so many pictures.
The auto upload feature stopped working. I've lost so many pictures.
2026-08-16	Re*****	so easy to use, very convenient
so easy to use, very convenient
2026-08-16	Ca*****	great
great