Reviews of Shutterfly: Prints Cards Gifts

By: Shutterfly, Inc

List of user reviews and ratings for Shutterfly: Prints Cards Gifts

Total ratings

4.56 (Rating count: 232,879)

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Review summary

Pros: high-quality prints, good deals, reliable customer service, trusted brand, and generally easy ordering. Cons: recurring checkout/server problems, disruptive post-update changes that remove features and confuse navigation, uploading/viewing photo issues across devices, limited access to online albums, and occasional layout/ordering glitches in books. Overall, quality stays strong, but app reliability and UX have persistent, multi-update issues.

Pros

High-quality prints and photos.
Good deals and promotions (including free 4x6 prints).
Fast, reliable customer service.
Trusted brand with long-time user appreciation.
Overall ease of ordering prints/invitations.

Cons

Checkout and server connectivity issues (problems at checkout).
Post-update feature removals and confusing navigation (loss of uploaded-pics view, album creation on mobile).
Uploading and viewing photos problems across devices (inability to upload, see uploaded photos, or manage albums).
Difficulty accessing online albums vs. phone-only albums.
Layout/order glitches in photo books (photos out of order, UI bugs).

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User Reviews

Recent rating average: 4.00

All time rating average: 4.56

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0% (68)

Date	Author	Comment
2026-06-18	Ta*****	Best online photo app
Best online photo app
2026-06-17	Pa*****	not good last time I ordered pictures I got pictures I never ordered. it was a mess to finally got it to stop sending pictures.
not good last time I ordered pictures I got pictures I never ordered. it was a mess to finally got it to stop sending pictures.
2026-06-17	rd*****	BEEN A MEMBER SINCE THE INCEPTION. LOOK FOR DEALS. QUALITY PRODUCTS.
BEEN A MEMBER SINCE THE INCEPTION. LOOK FOR DEALS. QUALITY PRODUCTS.