Reviews of Shutterfly: Prints Cards Gifts

By: Shutterfly, Inc App

List of user reviews and ratings for Shutterfly: Prints Cards Gifts

Total ratings

4.56 (Rating count: 232,913)

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Review summary

Pros: high-quality prints, good deals, reliable customer service, trusted brand, and generally easy ordering. Cons: recurring checkout/server problems, disruptive post-update changes that remove features and confuse navigation, uploading/viewing photo issues across devices, limited access to online albums, and occasional layout/ordering glitches in books. Overall, quality stays strong, but app reliability and UX have persistent, multi-update issues.

Pros

High-quality prints and photos.
Good deals and promotions (including free 4x6 prints).
Fast, reliable customer service.
Trusted brand with long-time user appreciation.
Overall ease of ordering prints/invitations.

Cons

Checkout and server connectivity issues (problems at checkout).
Post-update feature removals and confusing navigation (loss of uploaded-pics view, album creation on mobile).
Uploading and viewing photos problems across devices (inability to upload, see uploaded photos, or manage albums).
Difficulty accessing online albums vs. phone-only albums.
Layout/order glitches in photo books (photos out of order, UI bugs).

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User Reviews

Recent rating average: 3.90

All time rating average: 4.56

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18% (69)

Date	Author	Comment
2026-06-21	Am*****	great service
great service
2026-06-20	Te*****	very easy to navigate.
very easy to navigate.
2026-06-20	As*****	The app is next to useless. To edit a project you're redirected to the website anyway
The app is next to useless. To edit a project you're redirected to the website anyway
2026-06-20	Bl*****	Makes getting photos of my son super easy for me. Love it.
Makes getting photos of my son super easy for me. Love it.
2026-06-20	M *****	Update broke uploads. Previously the interface made it easy to tell which pictures have been uploaded with a little Shutterfly logo. The recent update took away that feature, making it very difficult to know which pictures are uploaded or not. Disappointed in what was easy to use and upload has now turned adding photos into a chore.
Update broke uploads. Previously the interface made it easy to tell which pictures have been uploaded with a little Shutterfly logo. The recent update took away that feature, making it very difficult to know which pictures are uploaded or not. Disappointed in what was easy to use and upload has now turned adding photos into a chore.
2026-06-20	Ca*****	App is easy to use and convenient.
App is easy to use and convenient.
2026-06-19	Sh*****	confusing to navigate through setting up an acct.
confusing to navigate through setting up an acct.
2026-06-18	Ta*****	Best online photo app
Best online photo app
2026-06-17	Pa*****	not good last time I ordered pictures I got pictures I never ordered. it was a mess to finally got it to stop sending pictures.
not good last time I ordered pictures I got pictures I never ordered. it was a mess to finally got it to stop sending pictures.
2026-06-17	rd*****	BEEN A MEMBER SINCE THE INCEPTION. LOOK FOR DEALS. QUALITY PRODUCTS.
BEEN A MEMBER SINCE THE INCEPTION. LOOK FOR DEALS. QUALITY PRODUCTS.