Reviews of ShelfWatch

By: ParallelDots, Inc.

List of user reviews and ratings for ShelfWatch

Total ratings

1.72 (Rating count: 304)

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Review summary

Users consistently report severe usability issues with ShelfWatch, including frequent crashing, uploading failures, and intrusive updates. Many are frustrated by poor camera functions and login problems that hinder job completion. While the app is mandatory for some work tasks, its unreliable performance results in lost time and money. Some basic features work adequately, but overall, users criticize it as cumbersome, buggy, and inefficient.

Pros

App is required by employers for completing specific work projects or submitting work details.
Some users find certain functionalities work 'pretty good' aside from specific issues like photo angles.

Cons

App frequently crashes during use, losing data and photos, causing frustration and lost time.
Photos often do not upload or sync properly, with delays or failures in saving and submitting evidence.
App requires constant updates, often interrupting work and sometimes without clear improvements.
App interface and camera functionality are inadequate: inability to zoom, poor photo capture in narrow aisles, and visibility issues.
Login problems including failed authentication, lack of password recovery prompts, and sync failures with associated systems like Smart PM.

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User Reviews

Recent rating average: 1.70

All time rating average: 1.72

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27% (18)

Date	Author	Comment
2025-01-14	Be*****	First off, 11/14/24 was a very busy day- almost the first time for your company to EVER respond to the MANY 1 star reviews over the years. This app is constantly (MULTIPLE times while trying to do ONE workorder) crashing and I then have to log back into Smart PM. It seems that everytime I need to use it, I have to do an update. The pics dont upload when I complete job..a week later when I have to use this Dreaded app again...there they are. Can't get full 4' section in narrow isles. Costs me$
First off, 11/14/24 was a very busy day- almost the first time for your company to EVER respond to the MANY 1 star reviews over the years. This app is constantly (MULTIPLE times while trying to do ONE workorder) crashing and I then have to log back into Smart PM. It seems that everytime I need to use it, I have to do an update. The pics dont upload when I complete job..a week later when I have to use this Dreaded app again...there they are. Can't get full 4' section in narrow isles. Costs me$
2024-12-26	Kr*****	Driveline Retail Merchandising REQUIRES this app for some of our stocking projects, but it NEVER WORKS!! I've tried NUMEROUS TIMES to get this to work, and it NEVER DOES!!!WE ARE LOSING MONEY AND WE ARE FRUSTRATED!! FIX IT OR DITCH IT!
Driveline Retail Merchandising REQUIRES this app for some of our stocking projects, but it NEVER WORKS!! I've tried NUMEROUS TIMES to get this to work, and it NEVER DOES!!!WE ARE LOSING MONEY AND WE ARE FRUSTRATED!! FIX IT OR DITCH IT!