Reviews of Shef: A Local Chef Marketplace

By: Shef, Inc. App

List of user reviews and ratings for Shef: A Local Chef Marketplace

Total ratings

4.67 (Rating count: 998)

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Review summary

Users appreciate the concept of Shef offering diverse homemade meals from talented cooks, praising food quality and value. However, the app itself suffers from slow performance, poor navigation, frequent crashes, and buggy features. Delivery reliability and customer service are major concerns, with many reports of missing or wrong orders and inadequate support. Payment and app feature limitations further frustrate users. Overall, while the food and idea are liked, the app experience and service issues detract significantly from user satisfaction.

Pros

Offers homemade food with diverse and fantastic at-home chefs.
Food quality and variety are generally well-liked and considered delicious.
The service provides value for money with a range of cuisine options.
Customer service occasionally provides partial refunds and coupons when issues are reported.
The concept of supporting home cooks and diversity in food options is appreciated.

Cons

The app is frequently described as clunky, slow, glitchy, and prone to crashing.
Navigation and user experience are poor with issues such as broken back button behavior and confusing UI.
Delivery service is unreliable with missing or incorrectly delivered orders and no proper tracking.
Customer support is often unresponsive or unsatisfactory, with slow or no resolution of problems.
Payment options have been reduced (e.g., removal of Google Pay) and features like order editing or subscription cancellation are buggy or non-functional.

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User Reviews

Recent rating average: 2.20

All time rating average: 4.67

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36% (8)

Date	Author	Comment
2025-01-19	Ka*****	5 stars for the functionality and service provided, 3 stars for the app experience; the app feels clunky and slow. Some of the clunky examples: pressing back sometimes exits the app rather than navigating backwards to where I was, and when scrolling on a vertical list (like viewing a shef's menu) there's unnecessary width padding - making the scrolling feel distracting, esp since it also stretches the sticky header. Please update the UX to feel more native 🙏
5 stars for the functionality and service provided, 3 stars for the app experience; the app feels clunky and slow. Some of the clunky examples: pressing back sometimes exits the app rather than navigating backwards to where I was, and when scrolling on a vertical list (like viewing a shef's menu) there's unnecessary width padding - making the scrolling feel distracting, esp since it also stretches the sticky header. Please update the UX to feel more native 🙏
2025-01-18	A.*****	Twice my food was not delivered. The delivery service took a picture of my door with no food package in the photos and said it was delivered. In discussion with shef customer service, they sent me the photos. I had to point this out to the customer service person. The photos had no food packages. There are too many headaches dealing with this app that I canceled the service. Got refunds for the missing food that the delivery service said was delivered.
Twice my food was not delivered. The delivery service took a picture of my door with no food package in the photos and said it was delivered. In discussion with shef customer service, they sent me the photos. I had to point this out to the customer service person. The photos had no food packages. There are too many headaches dealing with this app that I canceled the service. Got refunds for the missing food that the delivery service said was delivered.
2025-01-05	sa*****	Was working fine until the latest update took out the google pay option. What is wrong with you folks?
Was working fine until the latest update took out the google pay option. What is wrong with you folks?
2024-06-13	Ca*****	Been a cook on here for 2 years. I'm grateful for the opportunity but it could so much better, especially the payouts. You have to wait 3 or more to paid and it's close the weekend you're talking a week. The customer service is horrible and I'm about fed up with the hub & the 2 hour window..it's really not worth it at the end of the day.
Been a cook on here for 2 years. I'm grateful for the opportunity but it could so much better, especially the payouts. You have to wait 3 or more to paid and it's close the weekend you're talking a week. The customer service is horrible and I'm about fed up with the hub & the 2 hour window..it's really not worth it at the end of the day.
2024-04-08	Kr*****	The cooks are fantastic and delivery has been reliable. However, when things go wrong or are incorrect - through website glitches, one has to only interact with shefs online support team, which is terrible and why i have update my original 5 star rating to 2 stars.
The cooks are fantastic and delivery has been reliable. However, when things go wrong or are incorrect - through website glitches, one has to only interact with shefs online support team, which is terrible and why i have update my original 5 star rating to 2 stars.
2024-02-08	Ma*****	I like the food. They are at-home chefs that cook very well and love hearing from customers. However, the app is very glitchy and navigations is hard. I wanted to review some of the shefs but sometimes it wouldnt let me. Concept is great but wish the app was better
I like the food. They are at-home chefs that cook very well and love hearing from customers. However, the app is very glitchy and navigations is hard. I wanted to review some of the shefs but sometimes it wouldnt let me. Concept is great but wish the app was better
2023-11-05	Re*****	love the service. delicious food at great value with diversity of chefs. feature request: for ordering food, recommend the dishes I liked through the app so it's easier to track which dishes I liked/disliked (difficult to remember) available for a delivery date. this will also entice people to review dishes too.
love the service. delicious food at great value with diversity of chefs. feature request: for ordering food, recommend the dishes I liked through the app so it's easier to track which dishes I liked/disliked (difficult to remember) available for a delivery date. this will also entice people to review dishes too.
2023-10-29	pr*****	Food is good but the app is very bad. edit dishes option is there after placing an order, but it doesnt work so you end up cancelling orders. Similarly there is option to cancel subscription, but of you click to cancel it doesnt get cancelled in Android so i have to email customer service everytime. if they fix the app the experience will be much better
Food is good but the app is very bad. edit dishes option is there after placing an order, but it doesnt work so you end up cancelling orders. Similarly there is option to cancel subscription, but of you click to cancel it doesnt get cancelled in Android so i have to email customer service everytime. if they fix the app the experience will be much better
2023-10-11	Sh*****	It used to be an easy app. Now it is full of issues. They remove/ change options/ features without notice and it becomes very difficult to use this app.
It used to be an easy app. Now it is full of issues. They remove/ change options/ features without notice and it becomes very difficult to use this app.
2023-07-10	DJ*****	It's 2023 and we still have apps that don't let you go back to a previous screen by swiping? This app took a large turn for the worst in performance and navigation since I used it last year. No idea what went wrong...
It's 2023 and we still have apps that don't let you go back to a previous screen by swiping? This app took a large turn for the worst in performance and navigation since I used it last year. No idea what went wrong...