Reviews of Shapellx

By: Shapellx Us Inc App

List of user reviews and ratings for Shapellx

Total ratings

4.77 (Rating count: 319)

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Review summary

Users praise Shapellx for its high-quality, effective body shapers, good fit, and easy app navigation. Many highlight fast shipping and positive customer service experiences. However, multiple reviews raise concerns about poor customer support, delivery delays, difficulty with order changes or returns, and unresponsive communication. Sizing issues and inconvenient return policies also cause frustration among customers.

Pros

High quality and effective body shaper products
Fast shipping times noted by some users
Helpful and responsive customer service for some buyers
App is easy to navigate and similar to the website
Products provide good support and fit well

Cons

Poor customer service and unresponsiveness reported by multiple users
Issues with order delivery including delayed or missing orders
Problems with incorrect sizing and difficulty exchanging or returning items
Lack of clear or accessible customer support contact information
Inconvenient return and cancellation policies that require receiving the product first

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User Reviews

Recent rating average: 3.70

All time rating average: 4.77

Upgrade to see all 23 reviews

26% (6)

Date	Author	Comment
2025-01-13	El*****	Excellent products and very effective body shapers.
Excellent products and very effective body shapers.
2025-01-07	Rh*****	I ordered the airslim butt lifting shorts. Shipping was fast the material was high quality. I would definitely recommend this product . I'm 5'5 145 pounds, I got the large it fit great!
I ordered the airslim butt lifting shorts. Shipping was fast the material was high quality. I would definitely recommend this product . I'm 5'5 145 pounds, I got the large it fit great!
2024-11-27	la*****	PHENOMENAL EXPERIENCE I purchased the Bra as well as the shaper shorts. The support and hold the products provide are really good. Allows back support as well. Customer service response are very helpful and informative. Each conversation gave been with a representative and I appreciate the time spent. I will be purchasing additional items.
PHENOMENAL EXPERIENCE I purchased the Bra as well as the shaper shorts. The support and hold the products provide are really good. Allows back support as well. Customer service response are very helpful and informative. Each conversation gave been with a representative and I appreciate the time spent. I will be purchasing additional items.
2024-10-08	Ta*****	I experienced great customer service when the size was wrong on my items. The response was fast and very easy. I will continue to order from Shapellx 😊
I experienced great customer service when the size was wrong on my items. The response was fast and very easy. I will continue to order from Shapellx 😊
2024-10-05	Cr*****	I made my order. Somehow, the size got changed, Try to get in touch with someone to change.Is no information to speak with customer service. You can not cancel the order.You have to receive the product to send it back. Very inconvenient.
I made my order. Somehow, the size got changed, Try to get in touch with someone to change.Is no information to speak with customer service. You can not cancel the order.You have to receive the product to send it back. Very inconvenient.
2024-07-27	ja*****	Absolutely love all the items I've purchased, and I've purchased alot..
Absolutely love all the items I've purchased, and I've purchased alot..
2024-06-21	Ga*****	I purchased one awhile ago never wore it, tried contacting you guys. Never received an answer. I gave you guys my size not the size I needed to actually fit me!! I'm Plus Size!!
I purchased one awhile ago never wore it, tried contacting you guys. Never received an answer. I gave you guys my size not the size I needed to actually fit me!! I'm Plus Size!!
2024-06-21	Ju*****	Bad customer service. They haven't replied to my email voicing my concerns on tracking my order and it's been over more than a week since I purchased from here. I went on their socials and saw multiple people having the same problems. Please buy from somewhere else.
Bad customer service. They haven't replied to my email voicing my concerns on tracking my order and it's been over more than a week since I purchased from here. I went on their socials and saw multiple people having the same problems. Please buy from somewhere else.
2024-05-15	Te*****	I love everything I've purchased from them. It holds up to my exact standards. I Will definitely be making future purchases.
I love everything I've purchased from them. It holds up to my exact standards. I Will definitely be making future purchases.
2024-05-07	di*****	Customer service is garbage. 2 mins after placing my order, I noticed i forgot my Apt # I immediately started chatting, emailing and calling ( the phone would pick up then hang up) shapellx still mailed out my package missing the Apt # and didn't get back until over 2 days later. Of course the post office couldn't deliver without the Apt # and resent it back to Shapellx. Shapellx still has not resent my purchase with the corrected address and it has been 7 days
Customer service is garbage. 2 mins after placing my order, I noticed i forgot my Apt # I immediately started chatting, emailing and calling ( the phone would pick up then hang up) shapellx still mailed out my package missing the Apt # and didn't get back until over 2 days later. Of course the post office couldn't deliver without the Apt # and resent it back to Shapellx. Shapellx still has not resent my purchase with the corrected address and it has been 7 days