Care+ Diagnostics

Name: Care+ Diagnostics
Rating: 2.26 (108 reviews)
Author: Servify

By: Servify

A diagnostic tool for Samsung Care+ Customers

This app was removed from Google Play Store on 2026-04-30

Features & Capabilities

Care+ Diagnostics is an essential tool designed exclusively for Samsung Care+ customers. This Chrome extension enables users to perform thorough diagnostics on their enrolled Samsung devices, ensuring they meet the criteria to activate their Care+ protection plans.

Users receive an activation code via email, which grants them access to initiate the diagnostic process. By using a secondary smartphone or tablet, customers capture images of their devices according to step-by-step instructions. The system then analyzes these images to assess the device’s condition. If successful, the Care+ plan becomes active, providing comprehensive support and coverage.

With a 10-day window to complete the diagnosis and an option for a second attempt if issues arise, Care+ Diagnostics prioritizes user convenience and accuracy. This reliable extension streamlines the enrollment process and enhances the experience for Samsung Care+ users seeking device protection.

User Growth & Download Statistics

App

By:

Servify

Downloads:

30,055

Rating:

2.26

(108)

Version:

1.2.2 Last updated: 2026-04-27

Version code:

Creation date:

2023-08-03

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.READ_MEDIA_AUDIO High risk
android.permission.READ_MEDIA_IMAGES High risk
android.permission.READ_MEDIA_VIDEO High risk
android.permission.SYSTEM_ALERT_WINDOW High risk
android.permission.WRITE_SETTINGS High risk

Size:

40.03MB

Email:

de*****@servify.in

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2026-04-30

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Servify

Google Play Store

https://play.google.com/store/apps/details?id=com.servify.care.plus.diagnostics

Email:

de*****@servify.in

User Reviews

Many users find the app frustrating due to repeated photo rejections and lack of flexible photo retakes, causing delays in activating Samsung Care+ plans. Customer service support is often reported as unhelpful. However, some users report the app is easy to use and appreciate the quick plan activation after submission. The unreliable AI-based photo verification and app interface problems are common pain points leading to poor user experiences, whereas a minority had smooth activations.

Pros

Easy to use for some users with clear instructions that can be completed quickly.
Plan activation can happen promptly after submitting required photos and information.
Provides extra protection or insurance for Samsung devices, which some users appreciate.

Cons

The app frequently rejects photos even when taken correctly, causing frustration.
Users must retake all photos if one is rejected, with no option to replace individual pictures.
Customer support is often unhelpful or unable to resolve photo submission or activation issues.
The AI photo verification process is unreliable and causes significant delays in activation.
Some users experience bugs with entering activation codes or navigating the app interface.

Recent reviews

This is Horrible I took over 100 different picture with 2 different devices and none of the pictures caught what was needed. ..I choose to cancel this. I will do without

Me*****, 2024-09-01

Despite all the poor reviews that made me biased about the app, I decided to try it, thinking it might be a scam. I didn't have any problems with my phone but wanted to add extra protection. It took about 3 minutes to take the pictures and complete the entire process. A day later, I received an email, and my plan was activated. I don't know about all these negative reviews, but my experience was flawless. Thank you.