Reviews of Service Fusion

By: Service Fusion (FSM Technologies) App

List of user reviews and ratings for Service Fusion

Total ratings

2.51 (Rating count: 496)

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Review summary

Users appreciate the web software's features and support, but the Android app is criticized for being slow, buggy, lacking offline capabilities, and having poor photo upload functionality. These issues significantly impact usability in low connectivity areas. The app also suffers from data loss, poor navigation, and unexpectedly high costs for credit card processing.

Pros

Service Fusion web software is good and has features needed to run a team of field reps.
Customer support is praised as awesome by at least one user.
The app and software offer useful functionalities such as seeing job status and managing tasks.
The app is inexpensive compared to other options.

Cons

The app is very slow, with long loading times for every action.
There is no offline functionality; the app requires a strong internet connection to work.
Uploading photos is problematic: photos often fail to upload, get erased, or are reduced drastically in quality.
The UI/navigation is poor and not user-friendly, leading to frustrating experiences.
Data loss issues: notes and pictures sometimes do not save or upload properly.
High credit card processing fees compared to promises during sales.
The app is buggy and prone to freezing or crashing.

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User Reviews

Recent rating average: 1.60

All time rating average: 2.51

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60% (41)

Date	Author	Comment
2026-06-24	Aa*****	this app is garbage. the only thing good about it is it's simple to use. other than that it always freezes up. I have to always close the app and restart whenever there's an issue. and if you have anything less than a perfect 5G or Wi-Fi connection the app will freeze on you. if you want it cheap app then look no further because cheap is what you're going to get here, in my honest opinion.
this app is garbage. the only thing good about it is it's simple to use. other than that it always freezes up. I have to always close the app and restart whenever there's an issue. and if you have anything less than a perfect 5G or Wi-Fi connection the app will freeze on you. if you want it cheap app then look no further because cheap is what you're going to get here, in my honest opinion.
2026-06-16	Fi*****	Lags, freezes and doesnt respond when uploading photos. Run the other way if productivity is of ANY importance to you.
Lags, freezes and doesnt respond when uploading photos. Run the other way if productivity is of ANY importance to you.
2026-06-05	Ro*****	close to the worst app I've ever used
close to the worst app I've ever used
2026-02-14	Kr*****	it's very slow. always watching the wheel spin.
it's very slow. always watching the wheel spin.
2026-01-13	Ag*****	I have been using the app as an HVAC tech for about a week and a half now and have had some issues. The server has gone down, high latency in loading jobs, pictures, directions etc. Don't get me wrong the app has great potential but it needs to be tweaked. Changing the colors from past, current and future jobs to say green, yellow, and red would be a great addition. For what it is the app works decent but has major potential!! A few adjustments and it could be great!
I have been using the app as an HVAC tech for about a week and a half now and have had some issues. The server has gone down, high latency in loading jobs, pictures, directions etc. Don't get me wrong the app has great potential but it needs to be tweaked. Changing the colors from past, current and future jobs to say green, yellow, and red would be a great addition. For what it is the app works decent but has major potential!! A few adjustments and it could be great!
2025-12-19	ch*****	Why in the world have you guys not removed the pointless ios app access ad upon opening the app? Having to rotate my phone screen to exit out of it prior to clocking in is getting extremely annoying.
Why in the world have you guys not removed the pointless ios app access ad upon opening the app? Having to rotate my phone screen to exit out of it prior to clocking in is getting extremely annoying.
2025-12-10	Oc*****	they did not test this pop-up on the opening screen so I always HAVE to rotate the screen just to close the pop-up everytime I open the app. Get rid of the pop-up
they did not test this pop-up on the opening screen so I always HAVE to rotate the screen just to close the pop-up everytime I open the app. Get rid of the pop-up
2025-10-20	an*****	the entire app needs an overhaul. its extremely slow. nowhere near user friendly. and overall useless to the user
the entire app needs an overhaul. its extremely slow. nowhere near user friendly. and overall useless to the user
2025-10-08	Fo*****	terrible app for techs. does not work without cell signal. deletes completion notes more often than not. constant issues
terrible app for techs. does not work without cell signal. deletes completion notes more often than not. constant issues
2025-09-30	Do*****	terrible. doesn't update tasks, takes forever to load.
terrible. doesn't update tasks, takes forever to load.