Reviews of SelfDrive Mobility Car Rentals

By: Selfdrive Mobility Technology FZCO

List of user reviews and ratings for SelfDrive Mobility Car Rentals

Total ratings

2.65 (Rating count: 1,033)

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Review summary

SelfDrive Mobility Car Rentals offers helpful and professional sales staff who support customers well during seamless booking with flexible plans and good service options. However, multiple users reported serious issues including delayed or missing deposit refunds, poor vehicle conditions, unexplained extra charges, and unresponsive customer service. App instability also frustrates users. While many appreciate the affordable prices, wide vehicle selection, and convenience of delivery, the negative issues with billing transparency, car quality, and support highlight key areas needing improvement.

Pros

Helpful and professional sales team members like Rizza, Elyes, Gasser, Syed, and Jessa, providing excellent support and clear communication.
Easy and smooth booking process with a user-friendly interface and fast transaction experience.
Flexible rental plans ranging from daily to monthly options, accommodating diverse customer needs.
Affordable prices with a wide range of vehicles, including new cars, and customized plans.
Convenient services such as vehicle delivery and digital checkout cards improving overall user experience.

Cons

Delayed or withheld refund of security deposits, sometimes taking up to 65 days or longer.
Poor vehicle condition or delivery of cars with maintenance issues despite advertising new or good condition vehicles.
Unexpected additional charges or auto deductions without clear upfront explanations, leading to customer distrust.
Unresponsive or unhelpful customer service after bulk issues such as billing disputes, deposit refunds, or cancellation complications.
App performance issues such as freezing, UI animation loops, and app crashes negatively impacting usability.

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User Reviews

Recent rating average: 3.80

All time rating average: 2.65

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107% (16)

Date	Author	Comment
2025-01-29	El*****	I had a great experience renting a car, thanks to Rizza from the Sales Team! She was so helpful and made the whole process smooth and hassle-free. She also gave great recommendations and made sure I had everything I needed. I really appreciate her excellent service and highly recommend SelfDrive Rental Co. Thank you!
I had a great experience renting a car, thanks to Rizza from the Sales Team! She was so helpful and made the whole process smooth and hassle-free. She also gave great recommendations and made sure I had everything I needed. I really appreciate her excellent service and highly recommend SelfDrive Rental Co. Thank you!
2025-01-26	Ja*****	Worst experience I had ever with car rental company. 1. They won't refund your deposit on time 2. They don't schedule maintenance of car. 3. They change car drop off locations. 4. They don't handover or takeover the cars on time. 5. Cars that are provided will not be in good condition. 6. Customer calling team will not assist you and just keep repeating words like usual (sorry and unfortunately). Without solution. 7. Will not recommend anyone for this application.
Worst experience I had ever with car rental company. 1. They won't refund your deposit on time 2. They don't schedule maintenance of car. 3. They change car drop off locations. 4. They don't handover or takeover the cars on time. 5. Cars that are provided will not be in good condition. 6. Customer calling team will not assist you and just keep repeating words like usual (sorry and unfortunately). Without solution. 7. Will not recommend anyone for this application.