Knox Remote Support

Name: Knox Remote Support
Rating: 3.0370371 (288 reviews)
Author: Samsung EMM

By: Samsung EMM

This enables IT Admin to troubleshoot the user's device problem remotely.

Features & Capabilities

Knox Remote Support is a powerful remote troubleshooting solution designed for IT administrators to seamlessly connect to users' devices via Knox cloud services. It enables remote control, screen recording as video clips, screen capturing as image files, and facilitates file exchanges between IT admins and users.

As an integrated component of Knox cloud services available under a valid license, Knox Remote Support streamlines IT support processes by providing essential tools to diagnose and solve device issues remotely, enhancing efficiency and reducing downtime.

User Growth & Download Statistics

App Developer Tools

By:

Downloads:

Rating:

Version:

25.11(250905100) Last updated: 2025-11-14

Version code:

250905100

Creation date:

2018-04-08

Publisher country:

Permissions:

android.permission.READ_PHONE_NUMBERS Very high risk
android.permission.WRITE_SETTINGS High risk
android.permission.BLUETOOTH_CONNECT Moderate risk
android.permission.DISABLE_KEYGUARD Moderate risk
android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION Moderate risk
android.permission.FOREGROUND_SERVICE_SPECIAL_USE Moderate risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk

Size:

15.22MB

Email:

no*****@samsung.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-13

Compare stats and ranking:

Ranking

# 184,146 ▲ 1,623

For Developers

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Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Samsung EMM

Google Play Store

https://play.google.com/store/apps/details?id=com.sds.emm.sers

Email:

no*****@samsung.com

Website:

https://www.samsungknox.com/en/support

User Reviews

Users have mixed feelings about Knox Remote Support; while some appreciate its role in keeping phones safe and enabling app use, many express frustration over security concerns, difficulty removing the app, and confusion regarding access codes or passwords. Negative reviews highlight fears of exploitation and label it as a bad experience.

Pros

Helps keep the phone safe according to some users
Allows enrollment and use of multiple apps
Has some positive feedback about being a nice app

Cons

Users find it very difficult or impossible to uninstall or remove
Complaints about security concerns and potential exploitation by attackers
Confusion and frustration about access codes or passwords needed to use or remove the app
Negative opinions labeling it as worst app or useless