Reviews of Member's Mark Base WiFi

By: South Bay International App

List of user reviews and ratings for Member's Mark Base WiFi

Total ratings

1.53 (Rating count: 19)

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User Reviews

Recent rating average: 1.50

All time rating average: 1.53

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77% (10)

Date	Author	Comment
2024-04-29	Na*****	Doesn't work, just beeps until the wifi is unplugged.
Doesn't work, just beeps until the wifi is unplugged.
2023-05-26	Ri*****	App does not work and terrible support experience from South Bay Int(member mark Premier "MMKD" queen adjustable bed)manual and South Bay 'support' says to download this app and instructions say to hold up and down foot buttons until a beep is heard,that never happens. SB said to open BT settings and select Base.xxx which I did too,yet I get an error saying an app is needed. SB "manager" said if it doesn't work,"wait for an update"and said he has no way to provide feedback to the app developer
App does not work and terrible support experience from South Bay Int(member mark Premier "MMKD" queen adjustable bed)manual and South Bay 'support' says to download this app and instructions say to hold up and down foot buttons until a beep is heard,that never happens. SB said to open BT settings and select Base.xxx which I did too,yet I get an error saying an app is needed. SB "manager" said if it doesn't work,"wait for an update"and said he has no way to provide feedback to the app developer
2023-05-11	Gl*****	Useless => Does Nothing! I never thought Sam's Club would sell product that simply doesn't work. The one star reviews match my experience. App doesn't talk to the bed. Period.
Useless => Does Nothing! I never thought Sam's Club would sell product that simply doesn't work. The one star reviews match my experience. App doesn't talk to the bed. Period.
2023-05-07	Do*****	We've had the adjustable bed for several years now. I HAD the old app installed on my phone and it worked just fine. I only used it when I misplaced my remote. Now my remote is sticking, some keys are iffy so thought I'd open the app to my surprise it wasn't on my phone! I re-download it and it is nothing like the old one. Long press doesn't work and it tells you to connect to a wifi signal that doesn't exist. What a piece of garbage. If it ain't broke, don't fit it.
We've had the adjustable bed for several years now. I HAD the old app installed on my phone and it worked just fine. I only used it when I misplaced my remote. Now my remote is sticking, some keys are iffy so thought I'd open the app to my surprise it wasn't on my phone! I re-download it and it is nothing like the old one. Long press doesn't work and it tells you to connect to a wifi signal that doesn't exist. What a piece of garbage. If it ain't broke, don't fit it.
2023-05-04	- *****	Instruction to connect to bed do not work rendering app completely useless.
Instruction to connect to bed do not work rendering app completely useless.
2023-04-30	Te*****	I've had this adjustable base for 3 years and the app worked fine. Since the latest update I've been logged out of the app and when I try to log in, it says log in fail. So I tried creating a new account, but the whole app is different now and it says to connect to the app I start by pressing the foot up and foot down buttons at the same time for 5 seconds until the base makes a beeping, but it never does. So the app is now useless!
I've had this adjustable base for 3 years and the app worked fine. Since the latest update I've been logged out of the app and when I try to log in, it says log in fail. So I tried creating a new account, but the whole app is different now and it says to connect to the app I start by pressing the foot up and foot down buttons at the same time for 5 seconds until the base makes a beeping, but it never does. So the app is now useless!
2023-01-28	Ni*****	Bed was able to connect, but beyond that, this doesn't offer much. No feedback when pressing buttons. Connecting to Google is also not an option as they advertise.
Bed was able to connect, but beyond that, this doesn't offer much. No feedback when pressing buttons. Connecting to Google is also not an option as they advertise.
2021-12-24	Fe*****	Not sure why the bad reviews... mine works just fine.
Not sure why the bad reviews... mine works just fine.
2021-11-26	St*****	I purchased the luxury split king base - after hours of attempts I was only able to get one side recognized by this app, and that seemed to be more random than intentional (multiple calls to the vendor, disabled my 5g network, connected to hotspot, etc. nothing works). Worst app I've ever used, bar none. Unplugged the side that won't connect (to kill the otherwise ever present beeping). not sure if I'll keep trying or just use the supplied app.
I purchased the luxury split king base - after hours of attempts I was only able to get one side recognized by this app, and that seemed to be more random than intentional (multiple calls to the vendor, disabled my 5g network, connected to hotspot, etc. nothing works). Worst app I've ever used, bar none. Unplugged the side that won't connect (to kill the otherwise ever present beeping). not sure if I'll keep trying or just use the supplied app.
2021-10-01	Jo*****	Worked seamlessly at first, but now, it doesn't keep a consistent connection and button pushes are extremely delayed.
Worked seamlessly at first, but now, it doesn't keep a consistent connection and button pushes are extremely delayed.