Sai Health Care

Sai Health Care is a mobile service-management application designed to help authorised employees efficiently manage customer complaints, field service activities, enquiries and purchase requisitions.

With Sai Health Care, service teams can manage their day-to-day service activities directly from their mobile devices.

KEY FEATURES

• Complaint Management
Create and manage customer complaints with relevant customer, service, equipment and problem details.

• Complaint Tracking
View complaints assigned to you and monitor their current status, including open, work in progress, closed and OK Found statuses.

• Customer Information
Search customers, view customer contact information and access active maintenance contract details while creating complaints.

• Field Service Management
Record work performed against complaints, including work remarks, service dates, locations, photos and completion information.

• Service Tests & Technical Details
For applicable service types, record electrical information and perform service test checklists with Good/Bad results and remarks.

• Item & Spare Management
Add items or spare parts used during service, including quantities, prices, discounts, taxes and serial numbers.

• Other Charges
Record applicable service-related charges along with tax information.

• Complaint & Work Updates
Update complaint information and edit previously recorded work details when permitted.

• Service Reports
View or access PDF service reports generated for completed service work.

• Quick Sales Enquiries
Create sales enquiries quickly for existing customers or new customers, including enquiry details and item information.

• Purchase Requisitions
Create purchase requisitions for existing or new suppliers directly from the mobile application.

• Location & Service Information
Where applicable, service activities can include location information and work-related details for better field-service tracking.

Sai Health Care helps service teams reduce paperwork, improve field-service visibility and keep important customer and service information accessible from one place.

This application is intended for use by authorized users of Sai Health Care.