Online Support Android

Online Support

Easy issue escalation to Roche Service for customers with Roche lab equipment
Online SupportOnline SupportOnline Support

Features & Capabilities

The Online Support Chrome extension provides laboratories using Roche Instruments and Analyzers with a comprehensive issue management tool. It features a digital logbook for documentation, self-help troubleshooting guidelines, and a direct escalation process to Roche Service. Users can quickly identify instruments via QR code scanning, access alarm-based troubleshooting tips, track issue statuses, and view a dashboard summarizing overall issue status.

Security is prioritized; user accounts are managed through the DiaLog Portal with encryption and biometric authentication like FaceId or TouchId. This tool streamlines support processes while ensuring user safety and data privacy, making it essential for Roche lab equipment customers seeking efficient operational support.

User Growth & Download Statistics

App
By:
F. Hoffmann-La Roche
Downloads:
20,110 48
Version:
4.3 Last updated: 2025-10-07
Version code:
12
Creation date:
2021-02-17
Publisher country:
CH CH
Permissions:
  • android.permission.CAMERA Very high risk
  • android.permission.READ_EXTERNAL_STORAGE High risk
  • android.permission.WRITE_EXTERNAL_STORAGE High risk
  • android.permission.FOREGROUND_SERVICE Low risk
  • android.permission.INTERNET Low risk
  • android.permission.POST_NOTIFICATIONS Low risk
  • android.permission.RECEIVE_BOOT_COMPLETED Low risk
  • android.permission.USE_BIOMETRIC Low risk
  • android.permission.USE_FINGERPRINT Low risk
  • android.permission.WAKE_LOCK Low risk
    • See more
Size:
53.23MB
Email:
on*****@roche.com
URLs:
Privacy policy
Full description:
See detailed description
Source:
Google Play Store
Data ingested on:
2026-06-21
Compare stats and ranking:

Ranking

# 417,203 ▼ 582
Other rankings
#3 in support keyword 14 ▲ 4

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.
Developed by:
F. Hoffmann-La Roche
Google Play Store
https://play.google.com/store/apps/details?id=com.rochedev.Onlinesupport
Email:
on*****@roche.com

User Reviews

I can't post on my WhatsApp
by Jo*****, 2022-09-20
Why this app not support old android version,pls update, this app very usefull to Lab technicians.
by Na*****, 2021-08-27
View all user reviews ›

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