Support RKCL

Efficient ticket management system for RKCL support and escalation.

Support RKCL is the official support application for Rajasthan Knowledge Corporation Limited (RKCL).

It enables seamless communication and issue resolution among ITGKs (Gyan Kendras), Service Providers (SPs), District Project Officers (DPOs), Regional Managers (RMs), and Technical & Admin teams.

The app helps streamline the entire support workflow — from creating tickets to tracking, escalation, and timely resolution — ensuring transparency and faster problem-solving across all levels of RKCL operations.

Key Features

Create and manage support tickets easily
Role-based access for ITGK, SP, DPO, RM, Technical & Admin users
Escalate unresolved issues to higher authorities
Get instant updates and notifications on ticket status
Track ticket progress and resolution history
Secure login for authorised RKCL stakeholders only