Reviews of Resident Experience

By: View the Space, Inc. (Rise)

List of user reviews and ratings for Resident Experience

Total ratings

1.92 (Rating count: 264)

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Review summary

User reviews overwhelmingly describe the Android Resident Experience app as unreliable and bloated. The most recurring complaints are ads and marketing clutter, frequent outages and slow performance, and a fragmented flow that forces users to use external websites or apps for essential tasks. Security and privacy concerns also recur (HTTP password reset, data selling, forced third-party services). A few reviewers note occasional usability when it works, but the consensus is that core functionality and user experience are poor.

Pros

Convenient App with a user-friendly interface when it works
Some users report smooth flow and few glitches
Core functionality exists (you can perform basic tasks in the app)

Cons

Ad- and marketing-heavy UI with ads that take up screen space and notifications you can't easily turn off
Frequent outages, slow performance, and crashes that disrupt rent and maintenance tasks
Android-specific gaps: many actions require using external websites or apps, no direct link to file service requests, and cross-device limitations
Security and privacy concerns: insecure password reset (HTTP), data selling, and forced use of third-party services (e.g., Bilt) to pay or manage data
Rent and payment flow is tedious due to extra login steps (2FA, re-login to web) and confusing navigation

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User Reviews

Recent rating average: 1.20

All time rating average: 1.92

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44% (78)

Date	Author	Comment
2026-06-01	*****	Title: Invasive Permissions and Unwanted Advertising. The permissions required by this service are overly invasive. To pay rent, you’re forced to use a third-party site, Bilt, which requires you to agree to let them pull credit reports and consumer data under your name—just to process payments. On top of that, they constantly push notifications about things like pet insurance and credit card offers. It feels intrusive, ads for debt and sign in issues forcing codes and confusion. Force links
Title: Invasive Permissions and Unwanted Advertising. The permissions required by this service are overly invasive. To pay rent, you’re forced to use a third-party site, Bilt, which requires you to agree to let them pull credit reports and consumer data under your name—just to process payments. On top of that, they constantly push notifications about things like pet insurance and credit card offers. It feels intrusive, ads for debt and sign in issues forcing codes and confusion. Force links
2026-05-29	No*****	much of the information that you actually need is not on here
much of the information that you actually need is not on here
2026-05-17	Si*****	Feel miserable to be forced to install this app for maintenance requests. Their webpage never work
Feel miserable to be forced to install this app for maintenance requests. Their webpage never work