Reviews of Resident Experience

By: View the Space, Inc. (Rise) App

List of user reviews and ratings for Resident Experience

Total ratings

1.90 (Rating count: 272)

Receive review notifications

Get notified when new reviews are posted so you can respond quickly.

See reviews on Google Play Store

View and respond to reviews directly on the store page.

Visit

Review summary

User reviews overwhelmingly describe the Android Resident Experience app as unreliable and bloated. The most recurring complaints are ads and marketing clutter, frequent outages and slow performance, and a fragmented flow that forces users to use external websites or apps for essential tasks. Security and privacy concerns also recur (HTTP password reset, data selling, forced third-party services). A few reviewers note occasional usability when it works, but the consensus is that core functionality and user experience are poor.

Pros

Convenient App with a user-friendly interface when it works
Some users report smooth flow and few glitches
Core functionality exists (you can perform basic tasks in the app)

Cons

Ad- and marketing-heavy UI with ads that take up screen space and notifications you can't easily turn off
Frequent outages, slow performance, and crashes that disrupt rent and maintenance tasks
Android-specific gaps: many actions require using external websites or apps, no direct link to file service requests, and cross-device limitations
Security and privacy concerns: insecure password reset (HTTP), data selling, and forced use of third-party services (e.g., Bilt) to pay or manage data
Rent and payment flow is tedious due to extra login steps (2FA, re-login to web) and confusing navigation

Upgrade to see all 103 reviews

User Reviews

Recent rating average: 1.50

All time rating average: 1.90

Upgrade to see all 103 reviews

82% (84)

Date	Author	Comment
2026-08-17	Jo*****	I can't login or use this app! so frustrating!
I can't login or use this app! so frustrating!
2026-08-05	Ci*****	so far so good
so far so good
2026-08-04	Co*****	it's actually evil to have random Amazon ads be on the same notification category as "the elevator to your home is broken" and no way to separate them
it's actually evil to have random Amazon ads be on the same notification category as "the elevator to your home is broken" and no way to separate them
2026-08-02	Ni*****	This app overcharges your rent.
This app overcharges your rent.
2026-07-31	Sh*****	Too many issues logging in. now I'm trying to pay my rent but when I hit the payment option, it give me an error page. This app could really use some updates.
Too many issues logging in. now I'm trying to pay my rent but when I hit the payment option, it give me an error page. This app could really use some updates.
2026-07-17	De*****	Cannot log into the app anymore, keep getting a notification telling me I cannot sign up and to contact leasing! Very frustrating seeing as I used the app a couple days ago and now this.
Cannot log into the app anymore, keep getting a notification telling me I cannot sign up and to contact leasing! Very frustrating seeing as I used the app a couple days ago and now this.
2026-06-16	D'*****	The only app in my Arsenal that does not work at all. Resident Experience has been a weird experience thus far. Hopefully the necessary fixes will be conducted soon. Currently, it's a bit annoying.
The only app in my Arsenal that does not work at all. Resident Experience has been a weird experience thus far. Hopefully the necessary fixes will be conducted soon. Currently, it's a bit annoying.
2026-05-29	A *****	much of the information that you actually need is not on here
much of the information that you actually need is not on here
2026-05-17	Si*****	Feel miserable to be forced to install this app for maintenance requests. Their webpage never work
Feel miserable to be forced to install this app for maintenance requests. Their webpage never work
2026-05-06	Ch*****	Absolutely terrible. Doesn't update your paid amounts and doesn't accurately show payment history. Greystar is TRASH and so is their app.
Absolutely terrible. Doesn't update your paid amounts and doesn't accurately show payment history. Greystar is TRASH and so is their app.