Reviews of ReadyRefresh My Water+

By: Primo Brands Corp App

List of user reviews and ratings for ReadyRefresh My Water+

Total ratings

4.46 (Rating count: 22,317)

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Review summary

Summary: Feedback focuses on login failures, unreliable deliveries, and a slow, buggy app, worsened after the merger of Primo Brands and Refresh. Customers report missed/delayed deliveries, cancellations, difficulty canceling future deliveries, and confusing platform changes. App performance issues include slow loading, timeouts, and frequent logouts. Some cite poor customer service. A few positives note value for price and politeness. Overall, top pain points are access (login), delivery reliability, and app stability, with limited positive experiences around price/value and courteous support.

Pros

Everything was great
Theyre worth the price
Very polite

Cons

Cannot log in / login failures across updates
Delivery delays, cancellations, and unreliability
App is slow and buggy (loading issues, crashes, frequent logouts)
Post-merge brand changes causing delivery scheduling and account management issues
Poor customer service / support

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User Reviews

Recent rating average: 3.30

All time rating average: 4.46

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49% (138)

Date	Author	Comment
2026-07-06	Na*****	Ordering is not the issue. The delivery is the issue. The driver does not follow instructions well despite the site having an option to leave specific instructions for the driver and delivery.
Ordering is not the issue. The delivery is the issue. The driver does not follow instructions well despite the site having an option to leave specific instructions for the driver and delivery.
2026-07-05	Ga*****	too expensive
too expensive
2026-07-05	Ca*****	Great app. Easy to use. No issues when dealing with scheduling, payments, account information, and all other app features. 🍻
Great app. Easy to use. No issues when dealing with scheduling, payments, account information, and all other app features. 🍻
2026-07-04	De*****	absolutely trash app, slow and buggy. Customer service is just as bad with this company.
absolutely trash app, slow and buggy. Customer service is just as bad with this company.
2026-07-04	Ku*****	Very convenient to have water delivered to your Door. Enjoying Service.
Very convenient to have water delivered to your Door. Enjoying Service.
2026-07-03	al*****	Get service and app. make it so easy to skip delivery
Get service and app. make it so easy to skip delivery
2026-07-03	Jo*****	Good service.
Good service.
2026-07-03	Al*****	Terrible app. Logs out all the time, making me lose important notification like delivery date, and I forget to leave the bottles outside.
Terrible app. Logs out all the time, making me lose important notification like delivery date, and I forget to leave the bottles outside.
2026-07-03	Sh*****	constantly changing my delivery schedule
constantly changing my delivery schedule
2026-07-03	J.*****	horrible customer service, prices are ridiculously high. not worth the hassle or price
horrible customer service, prices are ridiculously high. not worth the hassle or price