Reviews of ReadyRefresh My Water+

By: Primo Brands Corp App

List of user reviews and ratings for ReadyRefresh My Water+

Total ratings

4.49 (Rating count: 23,341)

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Review summary

Summary: Feedback focuses on login failures, unreliable deliveries, and a slow, buggy app, worsened after the merger of Primo Brands and Refresh. Customers report missed/delayed deliveries, cancellations, difficulty canceling future deliveries, and confusing platform changes. App performance issues include slow loading, timeouts, and frequent logouts. Some cite poor customer service. A few positives note value for price and politeness. Overall, top pain points are access (login), delivery reliability, and app stability, with limited positive experiences around price/value and courteous support.

Pros

Everything was great
Theyre worth the price
Very polite

Cons

Cannot log in / login failures across updates
Delivery delays, cancellations, and unreliability
App is slow and buggy (loading issues, crashes, frequent logouts)
Post-merge brand changes causing delivery scheduling and account management issues
Poor customer service / support

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User Reviews

Recent rating average: 3.30

All time rating average: 4.49

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44% (169)

Date	Author	Comment
2026-08-15	me*****	has issues logging in every time
has issues logging in every time
2026-08-14	Ky*****	they'll double up your order with out your authorization. what a scam!
they'll double up your order with out your authorization. what a scam!
2026-08-14	Ro*****	I have had a couple of delivery issues. A tip amount has been set to my account which I did not request.
I have had a couple of delivery issues. A tip amount has been set to my account which I did not request.
2026-08-14	Ma*****	I'm new to water delivery. So far, I have not been disappointed. There staff have been very kind from the 1st time I signed in to my deliveries.
I'm new to water delivery. So far, I have not been disappointed. There staff have been very kind from the 1st time I signed in to my deliveries.
2026-08-14	Me*****	Great service!!!
Great service!!!
2026-08-14	Be*****	Galaxy Fold 7 user. Latest update makes viewing any account information and delivery information impossible to view.
Galaxy Fold 7 user. Latest update makes viewing any account information and delivery information impossible to view.
2026-08-14	Su*****	Love the convenience!
Love the convenience!
2026-08-14	Be*****	good water
good water
2026-08-12	Ar*****	wish they delivered neutral or alkaline but a worl in progress
wish they delivered neutral or alkaline but a worl in progress
2026-08-12	Je*****	terrible
terrible