Reviews of ReadyRefresh My Water+

By: Primo Brands Corp

List of user reviews and ratings for ReadyRefresh My Water+

Total ratings

4.34 (Rating count: 19,608)

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Review summary

Summary: Feedback focuses on login failures, unreliable deliveries, and a slow, buggy app, worsened after the merger of Primo Brands and Refresh. Customers report missed/delayed deliveries, cancellations, difficulty canceling future deliveries, and confusing platform changes. App performance issues include slow loading, timeouts, and frequent logouts. Some cite poor customer service. A few positives note value for price and politeness. Overall, top pain points are access (login), delivery reliability, and app stability, with limited positive experiences around price/value and courteous support.

Pros

Everything was great
Theyre worth the price
Very polite

Cons

Cannot log in / login failures across updates
Delivery delays, cancellations, and unreliability
App is slow and buggy (loading issues, crashes, frequent logouts)
Post-merge brand changes causing delivery scheduling and account management issues
Poor customer service / support

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User Reviews

Recent rating average: 2.80

All time rating average: 4.34

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5% (119)

Date	Author	Comment
2026-06-17	Ma*****	They are very sad when it comes to customers. They don't answer their customers
They are very sad when it comes to customers. They don't answer their customers
2026-06-16	Je*****	Great customer service, app is so easy you use.
Great customer service, app is so easy you use.
2026-06-16	am*****	I have paid way more with fees and things that I wasnt expecting.
I have paid way more with fees and things that I wasnt expecting.