Reviews of RainSoft® REMIND

By: Pentair App

List of user reviews and ratings for RainSoft® REMIND

Total ratings

1.59 (Rating count: 276)

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Review summary

Multiple users report persistent connectivity issues with the RainSoft REMIND app, including frequent disconnections and difficulty registering accounts. The app only supports 2.4 GHz WiFi and lacks reliable auto-reconnect features, leading to manual resets. Setup is often unintuitive with poor UI and missing region options. Though some users successfully monitor their water softener remotely and receive alerts during outages, overall dissatisfaction stems from inconsistent app behavior and inadequate support. Many urge for substantial improvements or a complete rewrite to address these challenges.

Pros

Allows checking water softener status remotely without physical access.
Some users managed to connect and track softener status.
Customer support is somewhat responsive for technical issues.
App interface is acceptable once connected.
Provides notifications and email alerts during disconnections for some users.

Cons

Frequent disconnections of water softener system from the app.
App often fails to connect or register accounts properly.
Only supports 2.4 GHz WiFi, not 5 GHz, limiting compatibility.
Poor user interface and unintuitive setup process.
Lack of notification features for important events like regen cycles or low salt.
Developer contact options are limited and unresponsive.
Delayed reconnection requiring manual unplugging and replugging of the device.
App stability issues causing it to hang during setup or disconnect regularly.

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User Reviews

Recent rating average: 1.50

All time rating average: 1.59

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90% (19)

Date	Author	Comment
2024-03-06	Mi*****	This app is trash. It never stays connected. Tech support told me it was bad board. Board replaced and still disconnects all the time. They guy who installed it told me that I could unplug and plug it back up to fix it. That works for about 1 hour then disconnects. Rainsoft should do away with this app if they're softener system cannot actually communicate with it.
This app is trash. It never stays connected. Tech support told me it was bad board. Board replaced and still disconnects all the time. They guy who installed it told me that I could unplug and plug it back up to fix it. That works for about 1 hour then disconnects. Rainsoft should do away with this app if they're softener system cannot actually communicate with it.
2024-01-17	Ja*****	LAST UPDATE: Like everyone said... System keeps showing disconnected. Total junk app. UPDATE: Worked with tech support which was good. Took about a week to get system back synced to the app. Basically have to remove everything from app and add system. Unfortunately this took several tries over several days as each time you add the system, you have to wait (24hrs). Now carbon filter also shows.
LAST UPDATE: Like everyone said... System keeps showing disconnected. Total junk app. UPDATE: Worked with tech support which was good. Took about a week to get system back synced to the app. Basically have to remove everything from app and add system. Unfortunately this took several tries over several days as each time you add the system, you have to wait (24hrs). Now carbon filter also shows.
2024-01-14	Ro*****	This is a useless app and Rainsoft should just remove it as an option. Connecting it to the system isn't possible as designed. Well, unless you know the secret way to do it. The way provided doesn't work. It cycles to registering accont and says can take up to an hour, WHAT!!! I mean what is it trying to register. Just use the website. Rainsoft is such a disappointment with this. Well decided to delete my account and uninstall the app, It's useless. Debating whether to have the system removed.
This is a useless app and Rainsoft should just remove it as an option. Connecting it to the system isn't possible as designed. Well, unless you know the secret way to do it. The way provided doesn't work. It cycles to registering accont and says can take up to an hour, WHAT!!! I mean what is it trying to register. Just use the website. Rainsoft is such a disappointment with this. Well decided to delete my account and uninstall the app, It's useless. Debating whether to have the system removed.
2023-11-14	Da*****	Sure would be nice if the water system could go more than a few days without disconnecting. Barring that, why not have it automatically reconnect when it can? The app itself seems OK, but the implementation on the water system itself leaves a lot to be desired. No auto-reconnect, frequent disconnects, and the absurd reliance on 2.4 Ghz WiFi. Hire some devs who know how to get this thing working, please.
Sure would be nice if the water system could go more than a few days without disconnecting. Barring that, why not have it automatically reconnect when it can? The app itself seems OK, but the implementation on the water system itself leaves a lot to be desired. No auto-reconnect, frequent disconnects, and the absurd reliance on 2.4 Ghz WiFi. Hire some devs who know how to get this thing working, please.
2023-10-10	Ro*****	What works for me when the app shows as disconnected is unplugging the softener for 30 seconds, and then plugging it back in. It normally takes between 10 and 15 minutes for the app to reconnect. After 15 minutes reopen and refresh the app (drag your finger down from the top of the app's homescreen). During the 15 minutes you should receive notifications and an email alert/alarm from the system notifying you that it lost power.
What works for me when the app shows as disconnected is unplugging the softener for 30 seconds, and then plugging it back in. It normally takes between 10 and 15 minutes for the app to reconnect. After 15 minutes reopen and refresh the app (drag your finger down from the top of the app's homescreen). During the 15 minutes you should receive notifications and an email alert/alarm from the system notifying you that it lost power.
2023-10-09	Pa*****	My problem isnt setting up the initial connection.. Thats a bit involved but doable. The problem Im having is once its connected, it will stay connected randomly for anywhere from 1 day to the longest Ive had a connection which is 5 days.. It usually reports System Disconnected numerous times a week, and each time I have to go outside to the unit and unplug and then replug in order to reestablish the connection.. But then, it only stays up for a few days. Very annoying and inexcusable.
My problem isnt setting up the initial connection.. Thats a bit involved but doable. The problem Im having is once its connected, it will stay connected randomly for anywhere from 1 day to the longest Ive had a connection which is 5 days.. It usually reports System Disconnected numerous times a week, and each time I have to go outside to the unit and unplug and then replug in order to reestablish the connection.. But then, it only stays up for a few days. Very annoying and inexcusable.
2023-07-07	So*****	Managed to connect. Here's what I found: make sure your smart device is already connected to the 2.4 GHz network. Make sure the settings on the softener are correct according to the instructions in the app. Fill out the registration. Go to your smart device's Wi-Fi settings and connect to the EC5 hotspot directly. Make sure your antivirus isn't blocking the connection. You should then be able to register. It took mine several minutes to do so. I hope this helps.
Managed to connect. Here's what I found: make sure your smart device is already connected to the 2.4 GHz network. Make sure the settings on the softener are correct according to the instructions in the app. Fill out the registration. Go to your smart device's Wi-Fi settings and connect to the EC5 hotspot directly. Make sure your antivirus isn't blocking the connection. You should then be able to register. It took mine several minutes to do so. I hope this helps.
2023-07-04	Cl*****	I'm updating the app so there may be a difference. But I have tried now 3 times to connect this app to my water system. Since I've created an acct and it is just not working. I even had to turn on 2.4 wifi because it doesn't take 5 G WiFi. Which is absurd. All the money I'm putting into this filtration system and the app doesn't work. That's wild.
I'm updating the app so there may be a difference. But I have tried now 3 times to connect this app to my water system. Since I've created an acct and it is just not working. I even had to turn on 2.4 wifi because it doesn't take 5 G WiFi. Which is absurd. All the money I'm putting into this filtration system and the app doesn't work. That's wild.
2023-02-20	Ne*****	The app is working for me in terms it tracks the softener, but it doesn't notify, it doesn't have any notification settings. I would have to routinely open just to know what's going on. It would be a simple fix if you add a feature where it notifys for when it regens, whwn it's low on salt, and any other errors
The app is working for me in terms it tracks the softener, but it doesn't notify, it doesn't have any notification settings. I would have to routinely open just to know what's going on. It would be a simple fix if you add a feature where it notifys for when it regens, whwn it's low on salt, and any other errors
2022-04-04	Ka*****	My all stopped working entirely a few or so ago. I tried to email the developer but their email address only accepts emails from their own domain. So I emailed Rainsoft customer service. Apparently the server is down for maintenance with no eta. While this is somewhat understandable they should have the developer update the app page and the app to provide this information. Other than that it's a decent app that allows me to check on my water softener without phuscially going to the unit. Nice!
My all stopped working entirely a few or so ago. I tried to email the developer but their email address only accepts emails from their own domain. So I emailed Rainsoft customer service. Apparently the server is down for maintenance with no eta. While this is somewhat understandable they should have the developer update the app page and the app to provide this information. Other than that it's a decent app that allows me to check on my water softener without phuscially going to the unit. Nice!