Reviews of 全支付

By: 全支付電子支付股份有限公司

List of user reviews and ratings for 全支付

Total ratings

2.38 (Rating count: 2,744)

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Review summary

Users appreciate the app's proactive customer service and initial payment convenience. However, many experience frequent crashes, forced updates hindering payments, and lack of support for key banks like China Trust. The user interface is confusing, particularly regarding invite codes and point redemption. Additionally, error messages lack clarity, leaving users uncertain how to resolve problems. These recurring issues significantly diminish user satisfaction despite good customer support.

Pros

Customer service is proactive and responsive, including direct phone calls addressing user questions.
The app has potential convenience for payments, as initially it attracted repeat use due to ease.
The app supports integrating credit cards and bank accounts for payment methods.

Cons

Frequent crashes and app failures making usage frustrating and unreliable.
Forced updates block users from completing payments, causing inconvenience.
Lack of support for certain banks, particularly China Trust credit cards, limiting usability.
Poor user experience design especially around invitation code input and payment processes.
Error messages are unclear or absent, leaving users confused about issues and resolution steps.

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User Reviews

Recent rating average: 1.90

All time rating average: 2.38

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150% (9)

Date	Author	Comment
2024-12-12	NI*****	Great App
Great App
2024-11-27	Vi*****	請加連結中國信託賬戶功能，謝謝。追加評論（113/11/27）：我仍未看到中國信託賬戶功能，請儘速處理，謝謝。
請加連結中國信託賬戶功能，謝謝。追加評論（113/11/27）：我仍未看到中國信託賬戶功能，請儘速處理，謝謝。