Reviews of Priority Pass™

By: Priority Pass

List of user reviews and ratings for Priority Pass™

Total ratings

4.30 (Rating count: 54,844)

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Review summary

Reviews are mixed: users praise ease of use and lounge quality, but repeated issues include access failures, digital membership/card problems, and app reliability errors. Membership visibility gaps and policy-based denials further reduce trust. Improvements to data handling, reliability, and clear communication would enhance consistency.

Pros

Easy to use and convenient app experience.
Positive lounge experience with clean, modern facilities and good service.
Strong perceived value and favorable overall impression (some reviewers call it the best app or best investment).
Some users report quick and efficient experiences using the app.

Cons

Lounge access is inconsistently granted; system shows availability but entry is blocked, and some cases involve denial or being charged full price.
Digital membership and card data issues (unable to generate digital card, date format mismatch, data not on card, invalid card entry).
App reliability problems including crashes on first login and activation/server errors.
Membership details are not visible or data shown in the app does not match actual membership.
Policy-based denial of access due to expiring card with poor or slow customer communication.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.30

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36% (174)

Date	Author	Comment
2026-05-25	Ad*****	The app recognizes my username but the website does not. Support replies to my request for help by telling me they've solved my problem. Folks, Priority Pass used to be the only way to get lounge access if you didn't have airline status. It isn't anymore. There are plenty of other options. This "service" not only costs $100+ USD and then per-visit fees. Signed, a member since 2014 who won't be renewing.
The app recognizes my username but the website does not. Support replies to my request for help by telling me they've solved my problem. Folks, Priority Pass used to be the only way to get lounge access if you didn't have airline status. It isn't anymore. There are plenty of other options. This "service" not only costs $100+ USD and then per-visit fees. Signed, a member since 2014 who won't be renewing.
2026-05-24	Co*****	The app is not good. It loses its connection and your information. To re-establish entry is impossible. Login credentials don't work and there's reset function fails all the time. The attendants in the club day the same. Keep your card handy because the app is dodgy.
The app is not good. It loses its connection and your information. To re-establish entry is impossible. Login credentials don't work and there's reset function fails all the time. The attendants in the club day the same. Keep your card handy because the app is dodgy.
2026-05-24	Gu*****	absolutely useless. lounges always full.
absolutely useless. lounges always full.
2026-05-24	sh*****	I am a priority pass member from a couple of years now and hands down I must say the process of checking in at the airport lounges are hassle free and spot on very convenient.
I am a priority pass member from a couple of years now and hands down I must say the process of checking in at the airport lounges are hassle free and spot on very convenient.
2026-05-23	Ma*****	Every time I travel I can no longer log in even with Biometrics so I have to reset my password which is very annoying. Also I haven't been able to use the lounges most of the times I fly . they used to have a lot more options now they hardly have any options at least here in the United States . I tried to pre-book today and they said not available at the San Francisco Airport.
Every time I travel I can no longer log in even with Biometrics so I have to reset my password which is very annoying. Also I haven't been able to use the lounges most of the times I fly . they used to have a lot more options now they hardly have any options at least here in the United States . I tried to pre-book today and they said not available at the San Francisco Airport.
2026-05-22	Mi*****	password reset function doesn't work consistently, and never when you need it to UPDATE A YEAR LATER this app is still actively trying to prevent you from using the priority pass service. they set the password to expire often, so you have to reset it, usually when you are in a place without WiFi and the password reset function doesn't sync with the website reset function.
password reset function doesn't work consistently, and never when you need it to UPDATE A YEAR LATER this app is still actively trying to prevent you from using the priority pass service. they set the password to expire often, so you have to reset it, usually when you are in a place without WiFi and the password reset function doesn't sync with the website reset function.
2026-05-21	Ga*****	love it
love it
2026-05-21	An*****	I think everyone should hv this as you can just relax and enjoy the perks u get with thid trust me its totally worth it..
I think everyone should hv this as you can just relax and enjoy the perks u get with thid trust me its totally worth it..
2026-05-20	St*****	very user friendly
very user friendly
2026-05-19	Co*****	Priority Pass is based in London, UK. With their atrocious customer service, it's no surprise PP uses the name of their parent company Collinson. PP refuses to send me a physical card insisting I use their unreliable app. Many lounges still require physical cards. This effectively blocks use of my PP membership. Customer Service is extremely rude & incompetent. My PP membership started 2 weeks before I received my credit card without my enrollment or consent so my membership ends 2 weeks early.
Priority Pass is based in London, UK. With their atrocious customer service, it's no surprise PP uses the name of their parent company Collinson. PP refuses to send me a physical card insisting I use their unreliable app. Many lounges still require physical cards. This effectively blocks use of my PP membership. Customer Service is extremely rude & incompetent. My PP membership started 2 weeks before I received my credit card without my enrollment or consent so my membership ends 2 weeks early.