Reviews of Priority Pass™

By: Priority Pass App

List of user reviews and ratings for Priority Pass™

Total ratings

4.31 (Rating count: 55,422)

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Review summary

Reviews are mixed: users praise ease of use and lounge quality, but repeated issues include access failures, digital membership/card problems, and app reliability errors. Membership visibility gaps and policy-based denials further reduce trust. Improvements to data handling, reliability, and clear communication would enhance consistency.

Pros

Easy to use and convenient app experience.
Positive lounge experience with clean, modern facilities and good service.
Strong perceived value and favorable overall impression (some reviewers call it the best app or best investment).
Some users report quick and efficient experiences using the app.

Cons

Lounge access is inconsistently granted; system shows availability but entry is blocked, and some cases involve denial or being charged full price.
Digital membership and card data issues (unable to generate digital card, date format mismatch, data not on card, invalid card entry).
App reliability problems including crashes on first login and activation/server errors.
Membership details are not visible or data shown in the app does not match actual membership.
Policy-based denial of access due to expiring card with poor or slow customer communication.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.31

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37% (212)

Date	Author	Comment
2026-07-09	*****	easy to use.
easy to use.
2026-07-08	Om*****	App stopped working suddenly. it won't recognize my username and password although I'm able to log in on the website and I have an active membership
App stopped working suddenly. it won't recognize my username and password although I'm able to log in on the website and I have an active membership
2026-07-07	Cu*****	app works great. Really helpful!
app works great. Really helpful!
2026-07-06	Da*****	not able to activate my account getting error saying an unexpected error occurred on our side please try again shortly since two days.
not able to activate my account getting error saying an unexpected error occurred on our side please try again shortly since two days.
2026-07-06	Ch*****	One of the best apps ive ever had. Adding to my review 3 years later, and its still the best application.
One of the best apps ive ever had. Adding to my review 3 years later, and its still the best application.
2026-07-05	A *****	Love ❤️
Love ❤️
2026-07-05	Sa*****	not user friendly
not user friendly
2026-07-05	Ri*****	I would put zero if possible. Have been trying for weeks to get my bonus accor points from signing up to this terrible organisation. Send generic replies not answering the question, days later, then ghost. Had one response actully acknowleding that they owe me points but then ghosted on that email chain as well. Avoid.
I would put zero if possible. Have been trying for weeks to get my bonus accor points from signing up to this terrible organisation. Send generic replies not answering the question, days later, then ghost. Had one response actully acknowleding that they owe me points but then ghosted on that email chain as well. Avoid.
2026-07-05	Na*****	good
good
2026-07-04	ba*****	I was denied entry at the Haneda International airport despite having valid priority pass (physical copy) with account already activated..There is no live support available on the app and customer care number was unreachable
I was denied entry at the Haneda International airport despite having valid priority pass (physical copy) with account already activated..There is no live support available on the app and customer care number was unreachable