Reviews of Priority Pass™

By: Priority Pass App

List of user reviews and ratings for Priority Pass™

Total ratings

4.29 (Rating count: 56,054)

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Review summary

Reviews are mixed: users praise ease of use and lounge quality, but repeated issues include access failures, digital membership/card problems, and app reliability errors. Membership visibility gaps and policy-based denials further reduce trust. Improvements to data handling, reliability, and clear communication would enhance consistency.

Pros

Easy to use and convenient app experience.
Positive lounge experience with clean, modern facilities and good service.
Strong perceived value and favorable overall impression (some reviewers call it the best app or best investment).
Some users report quick and efficient experiences using the app.

Cons

Lounge access is inconsistently granted; system shows availability but entry is blocked, and some cases involve denial or being charged full price.
Digital membership and card data issues (unable to generate digital card, date format mismatch, data not on card, invalid card entry).
App reliability problems including crashes on first login and activation/server errors.
Membership details are not visible or data shown in the app does not match actual membership.
Policy-based denial of access due to expiring card with poor or slow customer communication.

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User Reviews

Recent rating average: 3.10

All time rating average: 4.29

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38% (258)

Date	Author	Comment
2026-08-20	An*****	always logs you out! its a pain!
always logs you out! its a pain!
2026-08-20	Св*****	your new Priority pass + isn't available in my country (Montenegro). could you please fix it ?
your new Priority pass + isn't available in my country (Montenegro). could you please fix it ?
2026-08-19	Ch*****	It is great
It is great
2026-08-19	Me*****	App has amnesia. Keeps forgetting my login. Last week I used the app after not having used it for a while: had to log in again, had to set up finger print access again. Today, less than a week after last using it: same thing.
App has amnesia. Keeps forgetting my login. Last week I used the app after not having used it for a while: had to log in again, had to set up finger print access again. Today, less than a week after last using it: same thing.
2026-08-19	ja*****	expalnations are vague. go figures
expalnations are vague. go figures
2026-08-18	Sh*****	Had a great experience with Priority Pass at Toronto Pearson International Airport, although it was too busy, required to get in queue for 45 minutes. However, the food was not good enough to taste, and needed improvement.
Had a great experience with Priority Pass at Toronto Pearson International Airport, although it was too busy, required to get in queue for 45 minutes. However, the food was not good enough to taste, and needed improvement.
2026-08-18	Ra*****	good app to use
good app to use
2026-08-18	Be*****	I never review apps but this one takes the cake. Horrible log in system with an infinite loop of questions and log in details, convoluted process and extremely confusing.
I never review apps but this one takes the cake. Horrible log in system with an infinite loop of questions and log in details, convoluted process and extremely confusing.
2026-08-18	Fa*****	Smooth & Useful
Smooth & Useful
2026-08-17	Sa*****	very easy to user and the digital card is helpful
very easy to user and the digital card is helpful