Priority Pass™ is the original and leading airport experiences programme, offering travelers access to more than 1500 airport lounges across 700+ airports worldwide. With the Priority Pass™ app, activate your account effortlessly in just two steps and gain contactless entry using your Digital Membership Card.
Browse and save your favorite lounges, explore premium travel experiences such as spas, sleeping pods, and dining options. Stay updated on your membership, visit history, and unlock exclusive travel services and benefits designed to elevate every journey. Transform your airport wait times into relaxing and enjoyable moments with Priority Pass™.
Reviews are mixed: users praise ease of use and lounge quality, but repeated issues include access failures, digital membership/card problems, and app reliability errors. Membership visibility gaps and policy-based denials further reduce trust. Improvements to data handling, reliability, and clear communication would enhance consistency.
Pros
Easy to use and convenient app experience.
Positive lounge experience with clean, modern facilities and good service.
Strong perceived value and favorable overall impression (some reviewers call it the best app or best investment).
Some users report quick and efficient experiences using the app.
Cons
Lounge access is inconsistently granted; system shows availability but entry is blocked, and some cases involve denial or being charged full price.
Digital membership and card data issues (unable to generate digital card, date format mismatch, data not on card, invalid card entry).
App reliability problems including crashes on first login and activation/server errors.
Membership details are not visible or data shown in the app does not match actual membership.
Policy-based denial of access due to expiring card with poor or slow customer communication.
Recent reviews
I tried to get a login link followed by a password reset link using my verified correct email (many emails for my active membership) before heading into a lounge. Nothing showed up, even in spam, but they were able to send me priority pass exclusive offer advertisements within 15 minutes. You're far better off using a credit card than relying on this. Another person was struggling to reset theirs at the front desk. Lounges can't even verify by membership number when the app is down.
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