Reviews of PoolEntry - Pool Pass App

By: PoolEntry, Inc.

List of user reviews and ratings for PoolEntry - Pool Pass App

Total ratings

4.83 (Rating count: 568)

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Review summary

Users appreciate the app's user-friendly design and convenience for managing pool passes digitally, along with responsive customer support. However, many experience frequent crashes, especially on Pixel devices, issues with permissions that block functionality such as photo uploads and guest additions, and data loss problems. Some users are frustrated with app permissions and lack of sufficient tech support. Overall, while the app offers a smoother pool entry process, technical and usability issues hinder its reliability.

Pros

User-friendly interface making check-in and check-out smooth and easy.
Convenient access to pool passes all in one place, eliminating the need for physical passes.
Good customer support that is responsive and helpful in resolving issues.
No advertisements within the app, providing a clean user experience.
Simplifies pool access management for HOA and community pools.

Cons

App frequently crashes or fails to open, especially on newer Pixel devices.
Issues with app permissions, preventing completion of necessary steps like photo upload.
Lack of proper functionality for adding guests or multiple people to passes.
Data loss or app resetting causing users to lose stored information and forced reinstallations.
Excessive access permissions requested by the app without options to opt out.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.83

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12% (12)

Date	Author	Comment
2024-08-27	As*****	This is a convenient and user-friendly app. The ability to check in and check out both as a resident and my guest never been smoother.
This is a convenient and user-friendly app. The ability to check in and check out both as a resident and my guest never been smoother.
2024-08-27	De*****	The pool entry app was great. It was very user friendly and made the check in and out experience enjoyable! Love it!
The pool entry app was great. It was very user friendly and made the check in and out experience enjoyable! Love it!
2024-08-27	Ni*****	Faster and easier access to pool. I like much better then going through the website.
Faster and easier access to pool. I like much better then going through the website.