Reviews of PoolEntry - Pool Pass App

By: PoolEntry, Inc. App

List of user reviews and ratings for PoolEntry - Pool Pass App

Total ratings

4.80 (Rating count: 642)

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Review summary

Users appreciate the app's user-friendly design and convenience for managing pool passes digitally, along with responsive customer support. However, many experience frequent crashes, especially on Pixel devices, issues with permissions that block functionality such as photo uploads and guest additions, and data loss problems. Some users are frustrated with app permissions and lack of sufficient tech support. Overall, while the app offers a smoother pool entry process, technical and usability issues hinder its reliability.

Pros

User-friendly interface making check-in and check-out smooth and easy.
Convenient access to pool passes all in one place, eliminating the need for physical passes.
Good customer support that is responsive and helpful in resolving issues.
No advertisements within the app, providing a clean user experience.
Simplifies pool access management for HOA and community pools.

Cons

App frequently crashes or fails to open, especially on newer Pixel devices.
Issues with app permissions, preventing completion of necessary steps like photo upload.
Lack of proper functionality for adding guests or multiple people to passes.
Data loss or app resetting causing users to lose stored information and forced reinstallations.
Excessive access permissions requested by the app without options to opt out.

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User Reviews

Recent rating average: 2.80

All time rating average: 4.80

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57% (12)

Date	Author	Comment
2024-08-27	As*****	This is a convenient and user-friendly app. The ability to check in and check out both as a resident and my guest never been smoother.
This is a convenient and user-friendly app. The ability to check in and check out both as a resident and my guest never been smoother.
2024-08-27	De*****	The pool entry app was great. It was very user friendly and made the check in and out experience enjoyable! Love it!
The pool entry app was great. It was very user friendly and made the check in and out experience enjoyable! Love it!
2024-08-27	Ni*****	Faster and easier access to pool. I like much better then going through the website.
Faster and easier access to pool. I like much better then going through the website.
2024-08-14	Al*****	Great app for all the passes in one place!
Great app for all the passes in one place!
2024-06-10	yj*****	doesn't work. close automatically so cannot look up pass by phone number. worst app ever
doesn't work. close automatically so cannot look up pass by phone number. worst app ever
2024-05-28	Gl*****	App crashes on Pixel 7 Pro. I've tried different networks and reinstalling the app. Will not recommend for next year.
App crashes on Pixel 7 Pro. I've tried different networks and reinstalling the app. Will not recommend for next year.
2024-05-23	Ra*****	Has a moderator using the app for the past couple of years. we have no choice but to delete and start with a new company. The system is dead, and there is no tech support what so ever now. Originally, everything was fantastic, and I would have recommended it to every community. Now we have a major set back with vetting the community for passes...
Has a moderator using the app for the past couple of years. we have no choice but to delete and start with a new company. The system is dead, and there is no tech support what so ever now. Originally, everything was fantastic, and I would have recommended it to every community. Now we have a major set back with vetting the community for passes...
2024-05-21	Am*****	Opens and immediately crashes. Installed on a different device and it doesn't open at all.
Opens and immediately crashes. Installed on a different device and it doesn't open at all.
2024-05-20	Ch*****	App doesn't work on Pixel 8 Pro. Trying to enter my login info and the app just restarts itself every time.
App doesn't work on Pixel 8 Pro. Trying to enter my login info and the app just restarts itself every time.
2023-09-01	An*****	Very convinient way to handle pool passes. Finally we have digital passes and no need to care paper ones.
Very convinient way to handle pool passes. Finally we have digital passes and no need to care paper ones.