Piservo ITSM

Piservo ITSM is a comprehensive platform developed for enterprise IT service management. It enables IT teams to manage support requests, devices, personnel, and infrastructure from a single application.

🎫 SUPPORT MANAGEMENT
• Creating, assigning, and tracking support requests
• SLA-based time management
• Category and priority-based classification
• Company-based support agreements

👥 PERSONNEL MANAGEMENT
• Personnel list and online status
• Hardware information (CPU, RAM, disk, network)
• Installed applications and service management
• Windows Defender and antivirus status
• Startup application management

🖥️ SYSTEM MANAGEMENT
• Server monitoring and management
• Network devices (switch, access point, camera, printer)
• Firewall management
• Website status monitoring
• Location-based device organization
• Microsoft 365 user and license management

📊 REPORTING
• SLA performance reports
• Technician deployment and performance
• Hardware inventory report
• Security status report

🔐 SECURITY
• Two-factor authentication (2FA)
• GDPR compliant data management
• AES-256 encrypted credentials
• Role-based authorization (Admin, General Manager, Support Manager, Staff)
• Biometric lock (fingerprint, facial recognition)

🔗 DEVICE MANAGEMENT
• RDP, SSH, VNC, Web connection directory
• Encrypted credential storage
• Location and category-based organization
• Automatic device addition from inventory

📱 MULTIPLE PLATFORMS
• Web panel
• Windows desktop application (Agent)
• Android and iOS mobile application
• Tablet optimization (including foldable)
• Dark/light theme

⚡ REAL-TIME
• Instant notifications
• Online/offline status tracking
• Remote desktop access (multi-monitor support)
• File transfer
• Instant messaging

Piservo ITSM is a secure and professional IT service management solution that increases the productivity of IT teams.

Note: This application is for enterprise use. Access to your organization's Piservo ITSM server is required to use it.