Reviews of Petco: The Pet Parents Partner

By: Petco Animal Supplies, Inc.

List of user reviews and ratings for Petco: The Pet Parents Partner

Total ratings

3.79 (Rating count: 22,291)

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Review summary

Overall, users like the ease of ordering, savings from rewards, stock visibility, helpful staff, and quick delivery. The major drawbacks are app reliability and performance (slowness, crashes, cache issues), sign-in and order history problems, poor search/coupon functionality, rewards access issues (VitalCare), and a cumbersome checkout/cart flow with per-item delivery options. If reliability and the user experience are improved, the app would be more consistently valued.

Pros

Easy to order and use
Rewards and savings
Product availability and fair pricing
Helpful customer service and staff
Fast/quick delivery

Cons

Poor app reliability and performance (slow, timeouts, crashes)
Sign-in/account access errors and missing order history
Weak search functionality and coupon accessibility
Rewards loading/access issues (VitalCare plan concerns)
Checkout/cart friction (per-item delivery method requirements)

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User Reviews

Recent rating average: 2.80

All time rating average: 3.79

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1% (153)

Date	Author	Comment
2026-05-31	To*****	they keep cutting costs with IT. it shows most during the app experience. the Petco app is not brand ready and still glitchy after years
they keep cutting costs with IT. it shows most during the app experience. the Petco app is not brand ready and still glitchy after years
2026-05-31	Au*****	App is Fine, Vital Care Removal is the main reason for the 2 star. loyal customer for almost 10 years and they go and set you up with a plan that forces you to pay them more for a year while giving significantly less than the Vital Care subscription used to give.. What happened to the old Petco..
App is Fine, Vital Care Removal is the main reason for the 2 star. loyal customer for almost 10 years and they go and set you up with a plan that forces you to pay them more for a year while giving significantly less than the Vital Care subscription used to give.. What happened to the old Petco..
2026-05-31	Da*****	everytime I try to search or use app this is the outcome blank screen says like 86 options on side of it.
everytime I try to search or use app this is the outcome blank screen says like 86 options on side of it.