Reviews of Coach USA

By: Coach USA, Inc App

List of user reviews and ratings for Coach USA

Total ratings

2.67 (Rating count: 470)

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Review summary

User reviews repeatedly cite checkout and payment failures, including saved card issues and no Google Pay acceptance. The app is described as unreliable, with frequent errors and sometimes non-functional performance. Real-time bus status and timely notifications are often missing, and login/account management problems are common. A perceived clunkiness in the UI/flow and the impression that the app just mirrors the website add to frustration. A smaller share notes ease of ticketing, schedule access, and usability improvements after updates.

Pros

Fast, easy, and secure in-app ticket purchases.
Convenient access to schedules/routes.
Helpful for seniors to buy tickets and access affordable fares.
Usability updates and improvements noted by some users.

Cons

Payment/checkout problems, including saved card issues and lack of Google Pay support.
Frequent errors and unreliable performance; sometimes non-functional.
No real-time bus status updates or timely notifications.
Login and account management issues (login prompts, password resets, account creation).
Cumbersome UI/flow with too many screens, autofill problems, and a sense that the app mirrors the website.

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User Reviews

Recent rating average: 2.90

All time rating average: 2.67

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63% (47)

Date	Author	Comment
2026-08-07	Ms*****	it keeps me informed about the bus schedule. Also, I get notified when they're about to change the bus schedule changes on certain holidays.
it keeps me informed about the bus schedule. Also, I get notified when they're about to change the bus schedule changes on certain holidays.
2026-07-17	Jo*****	might as well use the website
might as well use the website
2026-07-01	A *****	good info on website
good info on website
2026-06-21	La*****	terrible can't find bus ticket that I bought. did not show up in my email.
terrible can't find bus ticket that I bought. did not show up in my email.
2026-05-14	Ma*****	Won't even open.
Won't even open.
2026-05-14	Ke*****	great. I been riding along time now and just downloaded the app. this is much better
great. I been riding along time now and just downloaded the app. this is much better
2026-04-13	M *****	never on time. app buggy. doesn't show where the bus is accurately. hidden fees. adds fuel surcharge and booking fee. just take the train. again, bus always late no matter where your stop is from newark airport to montvale, always always ALWAYS late.
never on time. app buggy. doesn't show where the bus is accurately. hidden fees. adds fuel surcharge and booking fee. just take the train. again, bus always late no matter where your stop is from newark airport to montvale, always always ALWAYS late.
2026-01-05	Ti*****	the app is slow after the recent update and my saved payment method is lost suddenly and I just spent 30mins to make payment. just accept Google pay! I wish there was a 0 star.
the app is slow after the recent update and my saved payment method is lost suddenly and I just spent 30mins to make payment. just accept Google pay! I wish there was a 0 star.
2026-01-04	BL*****	The best no more having to go going crazy looking for the schedule and some.
The best no more having to go going crazy looking for the schedule and some.
2025-12-29	Al*****	The displayed Scannable ticket no longer indicates the type of ticket, Adult, Senior, Children, etc. this makes it difficult to adequately scan the correct type when boarding with other passengers on the same phone.
The displayed Scannable ticket no longer indicates the type of ticket, Adult, Senior, Children, etc. this makes it difficult to adequately scan the correct type when boarding with other passengers on the same phone.