CSO ORKT

CSO ORKT: AI-Powered Customer Self-Ordering App Integrated with Microsoft Dynamics 365 Business Central

Overview
Introducing CSO ORKT — a modern, mobile-first customer self-ordering application built on OrangeKloud’s cutting-edge eMOBIQ AI Platform and seamlessly integrated with Microsoft Dynamics 365 Business Central through secure, real-time APIs. Designed for retail and distribution businesses, CSO ORKT enables customers to browse, select, and place orders directly from their smartphones or tablets — with every transaction automatically synchronized to Business Central for end-to-end visibility across sales, inventory, and fulfillment operations.

Core Capabilities
1. Seamless Customer Onboarding

Customers can easily register their accounts by providing company details, contact information, and credentials. The app supports secure login and password recovery, ensuring data protection and smooth access.

2. Personalized Ordering Experience

After login, users are greeted with a personalized dashboard showcasing their favorite items and recent purchases. A global search and category filters allow customers to quickly locate products by name, brand, or unit of measure.

3. Comprehensive Product Browsing

CSO ORKT provides an intuitive browsing experience with categorized product listings, detailed item information, and image galleries. Real-time pricing and stock information are retrieved directly from Business Central to ensure data accuracy.

4. Smart Cart & Checkout Management

Customers can add, update, or remove items from their cart, view order summaries including GST and discounts, and proceed to checkout with ease. The checkout module supports custom remarks, purchase order numbers, and preferred delivery dates.

5. Real-Time Order Synchronization

Every order created or modified in CSO ORKT is instantly transmitted to Business Central as a corresponding sales document. This ensures accurate inventory updates, order confirmations, and financial postings without manual intervention.

6. Order Tracking & History

Customers can monitor open, processed, and past orders directly from the app. Detailed order views display product lists, delivery details, and current fulfillment status — all synchronized in real time with Business Central.

7. Account & Profile Management

Users can update company details, manage passwords, switch languages, and access key static pages such as About Us, Contact Us, and Terms & Conditions for business transparency.

Why Choose CSO ORKT:
- Built on OrangeKloud’s cutting-edge eMOBIQ AI Platform
- Fully integrated with Microsoft Dynamics 365 Business Central
- Streamlined self-ordering for B2B and retail customers
- Accurate, real-time synchronization of product, pricing, and inventory data
- Mobile-responsive design optimized for smartphones and tablets
- Simple, intuitive interface that minimizes manual order processing
- Reduces administrative workload and enhances customer satisfaction