Field Service ORKT

eMOBIQ Field Services: Mobile Service Management Integrated with Microsoft Dynamics 365 Business Central

Overview
Introducing eMOBIQ Field Services — a mobile-first service management application built on OrangeKloud’s cutting-edge eMOBIQ AI Platform and seamlessly integrated with Microsoft Dynamics 365 Business Central. Designed for field technicians, service managers, and customer support teams, the app streamlines service operations by enabling users to manage service orders, update job activities, capture signatures, and communicate with customers efficiently — all from smartphones or tablets.

With real-time synchronization to Business Central, eMOBIQ Field Services ensures complete visibility and accuracy across service, inventory, and customer records.

Core Capabilities
1. Secure Login & User Management

Users log in securely with username/password authentication. Password recovery and new user registration are supported to ensure smooth onboarding. Multi-company selection is available when applicable.

2. Main Menu Dashboard

Navigate seamlessly to all modules — Service Orders, Service History, Customer Inquiry, Schedule Inquiry, and Service Item Inquiry — through a responsive, icon-driven menu optimized for mobile devices.

3. Service Orders Management

Access and manage assigned and in-progress service orders, displaying critical details such as Service No., Customer Name, Contact, Service Type, Date, and Status. Update service order statuses, create job activities, and sync data in real time with Business Central.

4. Job Activity Tracking

Each service order includes a Job Activity Details module with multiple tabs:

Details: Record time, issues, resolution notes, and completion status.

Checklist: Track task completion by service type.

Items: Log spare parts used during service.

Resources: Track tools, personnel, or equipment deployed.

Photos: Capture visual documentation of work performed.

Technicians can preview deployment forms, collect digital signatures, and email signed PDFs directly to customers.

5. Service History & Reporting

View and search past service jobs by Service No. or Customer Name. Drill down into historical records to access associated job activities, notes, and resource usage.

6. Customer & Schedule Inquiry

Quickly access customer details or look up upcoming scheduled jobs and weekly resource schedules for better planning and coordination.

7. Service Item Inquiry

Search and review equipment or serviceable items by Item Name or Item Code, ensuring technicians have accurate, real-time data in the field.

Why Choose eMOBIQ Field Services
- Built on OrangeKloud’s cutting-edge eMOBIQ AI Platform
- Fully integrated with Microsoft Dynamics 365 Business Central
- Real-time synchronization ensures data accuracy and visibility
- Mobile-responsive interface optimized for both smartphones and tablets
- Intuitive design with collapsible menus, tabs, and modal popups
- Streamlines field operations, reduces manual paperwork, and increases technician efficiency
- Supports comprehensive service management including jobs, resources, items, and signatures