Reviews of My Optix

By: Optix Pakistan Private Limited

List of user reviews and ratings for My Optix

Total ratings

1.62 (Rating count: 273)

Review summary

Users widely report that the My Optix app crashes regularly, fails to handle login and password recovery properly, and provides limited features. Customer service is frequently unresponsive, exacerbating frustrations related to billing errors and service interruptions. The app is considered slow, buggy, and unreliable, leading to a very poor user experience overall.

Pros

Cons

The app frequently crashes, especially on newer Android versions.
Poor customer service with unresponsive call centers and support teams.
Forgot Password and login functionalities are broken or unreliable.
The app is slow, buggy, and has limited features such as inability to check monthly data usage.
Users report inaccurate billing and account management issues, including being blocked despite bill payment.

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User Reviews

Recent rating average: 1.20

All time rating average: 1.62

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164% (18)

Date	Author	Comment
2024-07-02	Qu*****	App used to work fine and now it only crashes. Deleted data, emptied cache. Done everything. As soon as I try to login, the app crashes instead of showing me the dashboard.
App used to work fine and now it only crashes. Deleted data, emptied cache. Done everything. As soon as I try to login, the app crashes instead of showing me the dashboard.
2024-07-02	Om*****	Very poor app. For the past few months it is just not even opening on the latest Android on Samsung. Pathetic app service by their developers. Optix internet is good but the app is just dead. What a shame.
Very poor app. For the past few months it is just not even opening on the latest Android on Samsung. Pathetic app service by their developers. Optix internet is good but the app is just dead. What a shame.