Reviews of Quo (formerly OpenPhone)

By: OpenPhone Technologies Inc App

List of user reviews and ratings for Quo (formerly OpenPhone)

Total ratings

4.54 (Rating count: 9,447)

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Review summary

Users praise Quo for easy setup, solid business features (including AI call handling and call summaries) and affordable pricing, making it a strong option for small teams wanting a professional line. However, many reports cite chronic Android instability: laggy performance, calls/messages sometimes failing or duplicating, and frequent crashes or app not opening. Customer support is frequently criticized as unhelpful or slow, with billing frustrations around per-user pricing, cancellations, and service interruptions. Some users also report issues with text messaging (outgoing texts) and porting numbers. Overall, when it works, it's praised; reliability and support are major sticking points.

Pros

Easy setup and onboarding
Rich business features including AI call handling and call summaries
Affordable pricing for small teams to have a professional business line
Useful for not missing calls and managing call/messaging intake
Overall strong platform quality when the app is functioning

Cons

Chronic Android performance issues: lag, delayed calls, and messages failing or duplicating
Frequent crashes or the app not opening, requiring reinstalls
Horrible or slow customer support, with complaints about tone and cancellations
Billing and pricing frustrations: per-user charges, plan limitations, and service interruptions
Text messaging problems and number porting issues (outgoing texts not working)

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User Reviews

Recent rating average: 3.30

All time rating average: 4.54

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45% (74)

Date	Author	Comment
2026-08-08	Dy*****	I just want to give a shout out to QUO for coming through!
I just want to give a shout out to QUO for coming through!
2026-08-07	Da*****	We are having constant problems with this app and if they don't get their act together soon we'll be replacing them
We are having constant problems with this app and if they don't get their act together soon we'll be replacing them
2026-08-07	Su*****	Great service, great product. I am super impressed
Great service, great product. I am super impressed
2026-08-07	*****	I have had my line for several months but am getting daily texts from an obvious scammer EVEN THOUGH the number is marked as blocked. I reached out to Quo customer service and have yet to get a response. Will update when/if I hear back.
I have had my line for several months but am getting daily texts from an obvious scammer EVEN THOUGH the number is marked as blocked. I reached out to Quo customer service and have yet to get a response. Will update when/if I hear back.
2026-08-07	Ta*****	So far great. No complaints. Quo has been instrumental in helping my two person team stay on the same page. No glitches or anything.
So far great. No complaints. Quo has been instrumental in helping my two person team stay on the same page. No glitches or anything.
2026-08-06	Du*****	"not found" error trying to create account
"not found" error trying to create account
2026-08-06	Br*****	everyone we talked to from the first initial phone call all the way to the last finished product was amazing and work was outstanding I highly recommend this company...
everyone we talked to from the first initial phone call all the way to the last finished product was amazing and work was outstanding I highly recommend this company...
2026-08-05	Je*****	I love Quo. I've set up the AI assistant to answer all our calls exactly to suit our business needs. i highly recommend it!
I love Quo. I've set up the AI assistant to answer all our calls exactly to suit our business needs. i highly recommend it!
2026-08-05	G *****	Doesn't replace another phone. Can't receive confirmation texts for accounts. I was really hoping to not carry another phone but, unfortunately I have to now.
Doesn't replace another phone. Can't receive confirmation texts for accounts. I was really hoping to not carry another phone but, unfortunately I have to now.
2026-08-04	Ky*****	Has great features, but drops calls a lot.
Has great features, but drops calls a lot.