Reviews of Ocado: supermarket shopping

By: Ocado Retail Ltd App

List of user reviews and ratings for Ocado: supermarket shopping

Total ratings

4.30 (Rating count: 7,888)

Review summary

Users appreciate the Ocado app's easy navigation, excellent product quality, wide selection, and reliable delivery service. However, recurring issues include app bugs that hinder ordering, difficulties cancelling orders through the app, intrusive push notifications without proper opt-out options, poor management of favourites and default shopping lists, and unreliable offers or voucher codes. These pros and cons are consistently mentioned across multiple reviews, highlighting strengths in usability and service quality but weaknesses in app stability and user experience features.

Date	Author	Comment
2025-01-29	Vi*****	This app is easy to navigate and has features that make my shopping experience better. Lost a star only for the lack of being able to categorise my favourites list, e g. All my fave berries should be together so I can compare. Instead I end up whizzing up and down my regular items list because the butter is next to the washing up liquid and i need to find blueberries. Put in a grocery category sort feature please.
This app is easy to navigate and has features that make my shopping experience better. Lost a star only for the lack of being able to categorise my favourites list, e g. All my fave berries should be together so I can compare. Instead I end up whizzing up and down my regular items list because the butter is next to the washing up liquid and i need to find blueberries. Put in a grocery category sort feature please.
2025-01-25	An*****	Most of the time offers simply won't load. Our basket is full of things that look like they are on offer but the offers have expired
Most of the time offers simply won't load. Our basket is full of things that look like they are on offer but the offers have expired
2025-01-19	Je*****	Send me voucher codes that don't work. As been okay upto that point. Once I get to the checkout and codes don't work I certainly won't be buying again. Customer lost.
Send me voucher codes that don't work. As been okay upto that point. Once I get to the checkout and codes don't work I certainly won't be buying again. Customer lost.
2025-01-14	No*****	Used to be great. Now constantly using push notifications for advertising. Says you can turn this off in preferences, but I have not been able to without also turning off all notifications.
Used to be great. Now constantly using push notifications for advertising. Says you can turn this off in preferences, but I have not been able to without also turning off all notifications.
2025-01-06	Am*****	Been using for over a year now. I find it so easy to order, update and add things. Saves me so much time. Produce is always excellent quality.
Been using for over a year now. I find it so easy to order, update and add things. Saves me so much time. Produce is always excellent quality.
2025-01-05	St*****	Lots of small bugs. For example, opening the orders page and getting an endless loading spinner. Tapping on an item to add to basket doing nothing...
Lots of small bugs. For example, opening the orders page and getting an endless loading spinner. Tapping on an item to add to basket doing nothing...
2024-12-29	DI*****	Seems pretty much every new tweak makes it worse 😕 And hate scrolling through 3 pages to get to check out. Too pushy aswell I know you are there to sell, but I don't want it pushed down my throat. Love the range of products and choices in quality though !
Seems pretty much every new tweak makes it worse 😕 And hate scrolling through 3 pages to get to check out. Too pushy aswell I know you are there to sell, but I don't want it pushed down my throat. Love the range of products and choices in quality though !
2024-12-28	*****	Latest issue is that I've cancelled an order but it still showing on the app and I can't cancel orders in the app anymore. It's getting frustrating.
Latest issue is that I've cancelled an order but it still showing on the app and I can't cancel orders in the app anymore. It's getting frustrating.
2024-12-24	S *****	Easy to use and find what you want. My only complaint is the lack organic Fruit and veg range and not enough offers.
Easy to use and find what you want. My only complaint is the lack organic Fruit and veg range and not enough offers.
2024-12-21	Kr*****	Got to the checkout and wouldn't sync, no way to save the order, it reverted to empty basket
Got to the checkout and wouldn't sync, no way to save the order, it reverted to empty basket

Reviews of Ocado: supermarket shopping

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