Nexlink

Nexlink is the mobile companion app for facility operations and helpdesk teams — built for field staff and dispatchers who need to manage support and maintenance tickets from anywhere.

WHO IT'S FOR
Nexlink supports two kinds of users:
• Field Staff / Technicians — view assigned tickets, acknowledge and work on them, submit proof of completion, and clock in/out.
• Helpdesk Managers / Dispatchers — see all tickets across every facility, assign and reassign work, track priority and disputed tickets, and close or reopen tickets.

KEY FEATURES
Ticket Management
• View tickets by status: Active, Open, Priority, Partially Closed, Disputed, and Closed
• Create new tickets on the spot
• Assign and reassign tickets to the right technician
• Acknowledge, start, and close tickets from your phone
• Attach photo evidence as proof of completed work
• Filter tickets by facility, tower, floor, wing, and date range
Real-Time Alerts
• Push notifications for new ticket assignments
• Instant alerts on SLA breaches so nothing slips through the cracks
• Stay in sync even when the app is closed
Attendance Tracking
• Clock in and clock out with GPS location capture
• Simple online/offline duty status toggle
Secure, Multi-Organization Access
• Sign in with your organization's domain, so your company's data stays isolated
• Choose password login or one-time password (OTP) login
• Session and credentials protected with secure on-device storage
Facility Structure Awareness
• Navigate tickets by facility, tower, floor, and wing for large, multi-site operations
Nexlink is designed to keep field operations moving — faster ticket turnaround, fewer missed SLAs, and a clear picture of who's doing what, in real time.