Reviews of Raleigh News & Observer | NC

By: McClatchy App

List of user reviews and ratings for Raleigh News & Observer | NC

Total ratings

2.82 (Rating count: 435)

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Review summary

Users appreciate the News & Observer app for its good local journalism and a simple, visually pleasing interface. However, repeated frustrations include slow performance, notifications that don't link correctly to articles, frequent crashes, and bugs. Many report login and subscription problems along with unresponsive customer support. Feature limitations like poor sharing options and missing printing capabilities also detract from the user experience, making it difficult despite users wanting to support local news.

Pros

Provides good local journalism and news content.
The updated app interface is visually appealing and streamlined.
Some users find the app interface simple and sufficient without many bells and whistles.

Cons

Notifications frequently fail to navigate users directly to the intended article, instead redirecting to the home or login screens.
The app experiences slow load times, often taking several minutes to open or load content.
Frequent bugs including incorrect article links, app freezing, crashes, and login difficulties.
Poor customer service and subscription management issues, including unauthorized charges and lack of support responses.
Limited functionality such as inability to share article URLs properly and missing features like puzzle printing and article search.

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User Reviews

Recent rating average: 2.10

All time rating average: 2.82

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55% (12)

Date	Author	Comment
2024-08-29	St*****	Update Aug 29, 2024: The latest version of the app just took a huge step backwards. Notifications take you to a login screen even if you're already logged in, then once logged in dumps you at the home screen instead of the story you were wanting to see. This morning clicking on a story headline took you to the wrong story details. Come on McClatchy staff, do better! I want to support local journalism, but this makes it hard.
Update Aug 29, 2024: The latest version of the app just took a huge step backwards. Notifications take you to a login screen even if you're already logged in, then once logged in dumps you at the home screen instead of the story you were wanting to see. This morning clicking on a story headline took you to the wrong story details. Come on McClatchy staff, do better! I want to support local journalism, but this makes it hard.
2024-08-14	Do*****	This app still needs a lot of work but is improving. There is still no option to print the classic puzzles in the Android version. You can send to the printer, but it is printing an image that takes a lot of ink. The Windows works much better for printing the puzzles.
This app still needs a lot of work but is improving. There is still no option to print the classic puzzles in the Android version. You can send to the printer, but it is printing an image that takes a lot of ink. The Windows works much better for printing the puzzles.
2024-07-17	De*****	Update: they completely changed the app and I hate the new as much as I hated the old. Right now it won't even open for me. Tapping on a story opens the wrong story. Some don't open at all.
Update: they completely changed the app and I hate the new as much as I hated the old. Right now it won't even open for me. Tapping on a story opens the wrong story. Some don't open at all.
2024-06-25	Co*****	Tapping notifications does not lead you to the articles or results in white screen or login prompt. It's a shame because the journalism is good.
Tapping notifications does not lead you to the articles or results in white screen or login prompt. It's a shame because the journalism is good.
2023-11-29	Je*****	App does not work well at all. Really takes up a lot of resources and freezes. It took me numerous tries to log in. At the end of my yearly subscription they tried to auto renew me, and when charging my card failed they sent this debt to a collection agency. Avoid like the plague. I am about to report to WRAL
App does not work well at all. Really takes up a lot of resources and freezes. It took me numerous tries to log in. At the end of my yearly subscription they tried to auto renew me, and when charging my card failed they sent this debt to a collection agency. Avoid like the plague. I am about to report to WRAL
2022-07-15	jo*****	App currently not working. Try to open it and it just dsplays the splash screen and hangs there. Tried rebooting the phone, no change. Update: Based on a response below I cleared the cache, no change. Then I cleared the data. That fixed it. I did not have to uninstall / reinstall
App currently not working. Try to open it and it just dsplays the splash screen and hangs there. Tried rebooting the phone, no change. Update: Based on a response below I cleared the cache, no change. Then I cleared the data. That fixed it. I did not have to uninstall / reinstall
2022-04-05	Ku*****	Simple, streamline new app. Not a whole lot of bells and whistles, and that's fine with me. One major grip about the app is that, the "share" capability only allow you to share the images of the news article, not an URL to the WWW version of the article. Please consider revise that feature. Thank you.
Simple, streamline new app. Not a whole lot of bells and whistles, and that's fine with me. One major grip about the app is that, the "share" capability only allow you to share the images of the news article, not an URL to the WWW version of the article. Please consider revise that feature. Thank you.
2022-01-20	Ch*****	After months, tapping a notification still prompts a 5-10 minute load time. Yes, I've cleared cache and all that. It didn't help. Clicking the share button shares the main image from an article, not a link to the article. Notifications have the header "News GenericP v1.3.3 Observer". Has anybody at your company ever actually used this? I want to use this app. Please make it possible.
After months, tapping a notification still prompts a 5-10 minute load time. Yes, I've cleared cache and all that. It didn't help. Clicking the share button shares the main image from an article, not a link to the article. Notifications have the header "News GenericP v1.3.3 Observer". Has anybody at your company ever actually used this? I want to use this app. Please make it possible.
2022-01-10	do*****	Horrible app. Still garbage I didn't think it was possible but it's even worse. You send a notification for a story, I click on it, after 10 minutes of scrolling I give up. Never found the story but saw other story over 5 times each. What a joke. You should be ashamed
Horrible app. Still garbage I didn't think it was possible but it's even worse. You send a notification for a story, I click on it, after 10 minutes of scrolling I give up. Never found the story but saw other story over 5 times each. What a joke. You should be ashamed
2021-12-02	Jo*****	Great content but notifications on my phone about particular articles always dump me to the main site, making it frustrating to find what you were alerted about. If you send me a notification make the link point to the article, not the home page.
Great content but notifications on my phone about particular articles always dump me to the main site, making it frustrating to find what you were alerted about. If you send me a notification make the link point to the article, not the home page.