Reviews of NAQEL Express | ناقل اكسبرس

By: Naqel Express App

List of user reviews and ratings for NAQEL Express | ناقل اكسبرس

Total ratings

1.67 (Rating count: 2,964)

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Review summary

Users overwhelmingly report a terrible experience with NAQEL Express, citing unprofessional delivery drivers, poor and inconsistent service, and significant app functionality issues such as login failures and inability to track shipments. Customer service is described as unresponsive and unhelpful. Multiple customers report delays, false delivery attempts, and misleading communication, leading to widespread frustration and distrust of the app and company.

Pros

Cons

Extremely poor delivery service with late or failed deliveries
Unprofessional and unhelpful customer service
Drivers do not follow instructions, often ask customers to come to them
App is buggy and difficult to use, issues with login and tracking
Lack of communication and inaccurate delivery status updates

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User Reviews

Recent rating average: 1.40

All time rating average: 1.67

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92% (71)

Date	Author	Comment
2026-08-27	Ib*****	خدمة سيئة و توصيل متاخر عن المعتاد!!
خدمة سيئة و توصيل متاخر عن المعتاد!!
2026-07-17	od*****	لو هذا شركة بتوصل طلباتك الله يعينك ابلع حبوب ضغط و سكر عشان تستعد، اسوء شركة شحن. محد طلب منكم تسوون شركة شحن لو تفتحون محل بقالة افضلكم
لو هذا شركة بتوصل طلباتك الله يعينك ابلع حبوب ضغط و سكر عشان تستعد، اسوء شركة شحن. محد طلب منكم تسوون شركة شحن لو تفتحون محل بقالة افضلكم
2026-07-06	Ra*****	👎
👎
2026-06-10	Ka*****	Nice
Nice
2026-06-08	Sh*****	👎👎👎👎👎sooo bad
👎👎👎👎👎sooo bad
2026-05-16	Mo*****	worst service guys don't use it
worst service guys don't use it
2026-04-30	Ma*****	Terrible service
Terrible service
2026-03-22	Iv*****	Doesn't allow to contact or raise tickets
Doesn't allow to contact or raise tickets
2026-02-16	Na*****	أسوأ شركة توصيل تعاملت معها وأسوأ خدمة عملاء
أسوأ شركة توصيل تعاملت معها وأسوأ خدمة عملاء
2026-02-06	am*****	Very bad service! The staff and delivery men are extremely irresponsible and lazy. I haven't received my parcel yet because they are avoiding the delivery. A very disappointing experience.
Very bad service! The staff and delivery men are extremely irresponsible and lazy. I haven't received my parcel yet because they are avoiding the delivery. A very disappointing experience.