Reviews of mySKY

By: SKY Cable Corporation App

List of user reviews and ratings for mySKY

Total ratings

2.06 (Rating count: 3,761)

Review summary

Users consistently report that the mySKY app crashes or fails to open, often mistakenly indicating no internet connection. The app provides a poor user experience by redirecting functions to external browsers, lacking full billing details, and inhibiting direct payments. Login hassles like repeated manual sign-ins frustrate users. Customer service via the app is inadequate, with ineffective bots and unhelpful agents. Overall, the app is slow, unstable, and offers limited functionality, failing to meet users' needs.

Date	Author	Comment
2025-01-13	Jh*****	The app and AI is very useless, it like a 75/25, 25 percent you'll get a chance to talk to an agent; and 75 percent total air. Our internet hasn't even been fixed because of this. The agent just provided me a key, yet no maintenance crew arrive.
The app and AI is very useless, it like a 75/25, 25 percent you'll get a chance to talk to an agent; and 75 percent total air. Our internet hasn't even been fixed because of this. The agent just provided me a key, yet no maintenance crew arrive.
2024-12-13	Si*****	Sky fiber everyday has tech issue. No refund. Almost half of the month no service. Super Bad experience.
Sky fiber everyday has tech issue. No refund. Almost half of the month no service. Super Bad experience.
2024-12-05	Hg*****	Kinda useless cause every tab redirects you to a link that opens on a browser. App doesn't have a "remember me" option or biometrics log in option so I have to log in manually every time I use it.
Kinda useless cause every tab redirects you to a link that opens on a browser. App doesn't have a "remember me" option or biometrics log in option so I have to log in manually every time I use it.
2024-11-12	ky*****	There is no way on this App I can view my account I mean I can log in but not very informational when I go to Sky Home it does not provide any details of my subscription.
There is no way on this App I can view my account I mean I can log in but not very informational when I go to Sky Home it does not provide any details of my subscription.
2024-09-19	Ni*****	I asked you to disconnect my account and I send the documents you needed. Poor service. Your bot is nonsense and when I'm connected, agents keep asking what's the problem when it was already given. Back readdd mga tanga.
I asked you to disconnect my account and I send the documents you needed. Poor service. Your bot is nonsense and when I'm connected, agents keep asking what's the problem when it was already given. Back readdd mga tanga.
2024-08-05	Je*****	I tried registering but they said my sky account is invalid. But when I doubled checked in my billing invoice it's correct. Also during registration they asked me to input the last 4 digits of my MC device and adviced me to get it from the sticker attached on the device, but it didn't work. I'm really frustrated. So there's no use for me installing this app cauz I can't use it.
I tried registering but they said my sky account is invalid. But when I doubled checked in my billing invoice it's correct. Also during registration they asked me to input the last 4 digits of my MC device and adviced me to get it from the sticker attached on the device, but it didn't work. I'm really frustrated. So there's no use for me installing this app cauz I can't use it.
2024-07-10	Wa*****	I've never seen such a disgrace of an app - why is this even existing to begin with when it's not even usable? It wouldn't accept the same exact login credentials that work on the browser version - so even when you're on your phone, you still need to access an actual web browser because the credentials only work there. Apparently so many others have gone through the same thing. Again an extremely useless app, whoever is maintaining it obviously has no shame - it should be pulled out ASAP
I've never seen such a disgrace of an app - why is this even existing to begin with when it's not even usable? It wouldn't accept the same exact login credentials that work on the browser version - so even when you're on your phone, you still need to access an actual web browser because the credentials only work there. Apparently so many others have gone through the same thing. Again an extremely useless app, whoever is maintaining it obviously has no shame - it should be pulled out ASAP
2024-03-16	Yg*****	I downloaded the app for a more convienient experience. I did not read the reviews but now the low ratings makes sense. All buttons on the app would activate a hyperlink to an external browser. Like whats the use of this app when you can just search it online. Tons of lacking options like invoice reminders. You cant even tap the view full bill to atleast view you bill online. You cant pay on the app as it would also go outside to my browser. Pretty sure this company would have the resources to h
I downloaded the app for a more convienient experience. I did not read the reviews but now the low ratings makes sense. All buttons on the app would activate a hyperlink to an external browser. Like whats the use of this app when you can just search it online. Tons of lacking options like invoice reminders. You cant even tap the view full bill to atleast view you bill online. You cant pay on the app as it would also go outside to my browser. Pretty sure this company would have the resources to h
2023-09-20	zo*****	My connection is awful every day. On certain days, we don't have an internet connection, or if we do, it's quite sluggish. I've been in touch with CS, and they keep saying there won't be any internet connectivity problems again, but guess what? I grew weary of chit-chatting with them and asking them to check my absolutely gorgeous connection, so I'm posting this review now. If only there was a negative star, I'd press that. Very awful service.
My connection is awful every day. On certain days, we don't have an internet connection, or if we do, it's quite sluggish. I've been in touch with CS, and they keep saying there won't be any internet connectivity problems again, but guess what? I grew weary of chit-chatting with them and asking them to check my absolutely gorgeous connection, so I'm posting this review now. If only there was a negative star, I'd press that. Very awful service.
2022-10-26	K *****	You would think that by this time they would have addressed the issues, unfortunately they did not. This app is USELESS, cannot even provide a pdf copy of your billing or even see your billing on the app, just the amount you need to pay and that's it. What's the use of putting "view billing" if you can't even click on it? If i can give a negative star rating, i would.
You would think that by this time they would have addressed the issues, unfortunately they did not. This app is USELESS, cannot even provide a pdf copy of your billing or even see your billing on the app, just the amount you need to pay and that's it. What's the use of putting "view billing" if you can't even click on it? If i can give a negative star rating, i would.

Reviews of mySKY

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