Carrier Home

Name: Carrier Home
Rating: 2.4251208 (4543 reviews)
Author: Carrier Corporation

By: Carrier Corporation

Carrier Home allows homeowners to control their Infinity system remotely

This app was removed from Google Play Store on 2025-04-30

Features & Capabilities

Carrier Home lets homeowners remotely control their Carrier Infinity HVAC systems with ease and security. While this extension supports remote management, users are encouraged to explore the latest version called 'Carrier SmartHome' available in the App Store for enhanced features and improved performance. Stay comfortable and in control of your home's climate no matter where you are with Carrier Home.

User Growth & Download Statistics

App Home Automation

By:

Downloads:

Rating:

Version:

1.8.12 Last updated: 2025-03-30

Version code:

22982

Creation date:

2021-03-17

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.WRITE_EXTERNAL_STORAGE High risk
android.permission.BLUETOOTH Moderate risk
android.permission.BLUETOOTH_ADMIN Moderate risk
android.permission.BLUETOOTH_CONNECT Moderate risk

Size:

68.71MB

Email:

Re*****@carrier.com

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2025-04-30

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Carrier Corporation

Google Play Store

https://play.google.com/store/apps/details?id=com.myinfinity

Email:

Re*****@carrier.com

User Reviews

Users report that while the Carrier Home app has improved in interface and responsiveness, it suffers from persistent issues syncing reliably with the thermostat and Carrier servers. Common problems include connectivity dropouts, delays updating thermostat settings, time zone and scheduling mismatches, and malfunctioning features like device addition and operational status display. Many users find the app unstable and limited in functionality, leading to frustration and even regret over choosing Carrier. Some praise the progress made and basic features working when connected, but overall the app falls short in reliability and user experience.

Pros

App has improved over time and the interface is easier and more intuitive according to some users.
When it works, the app provides basic thermostat controls and notifications, as intended.
Some users noted the app has improved responsiveness recently and developers seem to listen to feedback.
The app supports multiple Carrier HVAC units and integrates notifications for changes.
Energy usage tracking in kilowatts is available and occasionally provides useful info.

Cons

Frequent connectivity issues with the thermostat and Carrier servers cause the app to show offline or disconnected status.
Synchronization problems where the app and thermostat are out of sync, including schedule mismatches and delays updating changes.
The app has inconsistent and incorrect reporting of temperature, time, and operational status, making scheduling and control unreliable.
Limited app functionality such as no support for multiple users to connect simultaneously and missing Google Home/Alexa integration or loss of previous integrations.
Poor app stability with crashes, inability to add devices, long delays in response, and lack of meaningful error handling.

Recent reviews

Was notified today of an updated app. I was hopeful that it would correct some bothersome problems. The app does control the thermostat correctly. However the app the consistently reports incorrectly the comfort profile that the thermostat is operating under. Second, sometimes the app reports the current temperature to 1 decimal place and sometimes to no decimal places. While this temp issue is not necessarily important from a utilization standpoint, it does reflect the build quality.

Da*****, 2025-01-19

Horrible app. I regret upgrading to the carrier controller due to the poor performance of this app. We paid a lot just to be frustrated. App sometimes won't open. Even when it does, there is a long delay to retrieve current information from the controller or to adjust settings. Sometimes, if I make adjustments from the app, the adjustments never take place on the controller. This removes any sense of security that I would be notified of anything. The app is limited on functionality as well.