Reviews of HotSOS Mobile

By: Amadeus, Inc

List of user reviews and ratings for HotSOS Mobile

Total ratings

3.47 (Rating count: 576)

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Review summary

Users find HotSOS Mobile useful for daily work and inspections when it functions, and praise its ease of use in those moments. However, recurring problems dominate reviews: constant logins, flaky or absent notifications, reliability issues and crashes, missing biometric login, heavy authentication steps, and weak support. These consistency and usability issues disrupt workflows and erode trust, despite positive moments when the app works smoothly.

Pros

Useful for daily work tasks and inspections when the app is functioning.
Easy and convenient to use when it works.
Overall positive sentiment in moments when there are no outages (e.g., comments like Fantastic/Very good when it functions).

Cons

Frequent login/logout and authentication friction requiring repeated passwords and codes.
Notifications not working or delayed, with alerts not shown or heard on Android (and issues after updates).
Reliability issues including crashes, app stopping, buffering, and general instability.
Lack of biometric login and password saving, plus too many authentication steps slowing usage.
Poor or non-existent customer support and help when issues arise.

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User Reviews

Recent rating average: 2.60

All time rating average: 3.47

Upgrade to see all 69 reviews

64% (44)

Date	Author	Comment
2026-06-16	GG*****	The app works really well. Is it on purpose that the user is unable to upload photo attachments more than one at a time? It would be a lot less time consuming if we could select and attach several photos at one time. It also seems to have a limit of 3 photo attachments only. I will wait for your answer.
The app works really well. Is it on purpose that the user is unable to upload photo attachments more than one at a time? It would be a lot less time consuming if we could select and attach several photos at one time. It also seems to have a limit of 3 photo attachments only. I will wait for your answer.
2026-05-21	Na*****	since downloading this app my Inten Resolver operating system on my phone is continuously crashing causing my phone to freeze, drains my battery even with battery usage restricted turned on. I think this app may have a touch of malware in it. Anytime a phones main operating system is affected and causes the Intent Resolver to start ditching apps or cant load them cos it is affected indicates malware within the affected app. So is it to late or can I do a system dump and have me phone saved?
since downloading this app my Inten Resolver operating system on my phone is continuously crashing causing my phone to freeze, drains my battery even with battery usage restricted turned on. I think this app may have a touch of malware in it. Anytime a phones main operating system is affected and causes the Intent Resolver to start ditching apps or cant load them cos it is affected indicates malware within the affected app. So is it to late or can I do a system dump and have me phone saved?
2026-05-03	Su*****	great and easy to use
great and easy to use
2026-03-31	ei*****	It would be better if the app had an option to go into dark mode. Please make it happen!
It would be better if the app had an option to go into dark mode. Please make it happen!
2026-02-06	Ku*****	work's when it wants to. with that said 70% of the time it's a problem.
work's when it wants to. with that said 70% of the time it's a problem.
2025-12-08	Na*****	sweet app!! But the having go keep logging in really is an inconvenience.
sweet app!! But the having go keep logging in really is an inconvenience.
2025-10-21	Ay*****	I have to log in many times, app notifications don't work , and orders are always late. Trying to refresh the app, I got disconnected . Contacted customer support, and they said to reset my phone to factory reset !!!!!. I don't think they have the knowledge or the proper skills.
I have to log in many times, app notifications don't work , and orders are always late. Trying to refresh the app, I got disconnected . Contacted customer support, and they said to reset my phone to factory reset !!!!!. I don't think they have the knowledge or the proper skills.
2025-10-16	Jo*****	No biometric option
No biometric option
2025-10-15	Gr*****	I can't attach photos
I can't attach photos
2025-10-07	Ni*****	👍👍
👍👍