Reviews of J&T Express Indonesia

By: PT. Global Jet Express App

List of user reviews and ratings for J&T Express Indonesia

Total ratings

3.05 (Rating count: 136,578)

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Review summary

Reviews are mostly negative. Common issues: repeated delivery delays, missed pickups, and poor customer service with slow or unhelpful responses. The app is praised for being smooth and offering a pickup feature with discounts, but tracking is unreliable—barcodes sometimes won’t scan, resi checks fail, or history is missing. Pickups are sometimes marked as done when not actually picked up, and inquiries across chat, email, and WhatsApp often go unresolved. A minority report brief positives around usability and on-time pickups when they occur.

Pros

Smooth, user-friendly app experience with usable features
Pickup feature is available and can be on time when it works
Discounts and perceived value compared with other logistics

Cons

Persistent delivery delays and slow shipping
Pickup problems: not picked up, incorrect pickup status, or cancellations
Poor customer service with unhelpful or bot responses across channels
App/tracking issues: cannot check tracking, barcode scanning failures, manual input problems
Inaccurate or missing tracking history and misaddress/resi data

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User Reviews

Recent rating average: 1.40

All time rating average: 3.05

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88% (225)

Date	Author	Comment
2026-08-13	wi*****	2 paket di waktu yang berbeda 3 hari berturut" status gagal dikirim terus tiba" diretur
2 paket di waktu yang berbeda 3 hari berturut" status gagal dikirim terus tiba" diretur
2026-08-10	Lo*****	Aplikasi paling lag
Aplikasi paling lag
2026-08-09	1 *****	Jangan pakai jasa J&T di Blibli, kejadian udah 2 kali paket sampek lebih lama, bisa lewat 5 hari dari Estimasi tanggal yang di tentukan!
Jangan pakai jasa J&T di Blibli, kejadian udah 2 kali paket sampek lebih lama, bisa lewat 5 hari dari Estimasi tanggal yang di tentukan!
2026-08-08	An*****	jasa kirim dengan pelayan terburuk.. saya pastikan semua kolega dan rekan bisnis saya stop pakai jasa ini.
jasa kirim dengan pelayan terburuk.. saya pastikan semua kolega dan rekan bisnis saya stop pakai jasa ini.
2026-08-08	Ta*****	aplikasi tidak bisa di uninstall
aplikasi tidak bisa di uninstall
2026-08-08	Zz*****	emang si harganya murah. Tapi ya bener bener mencerminkan kualitas jelek nya itu. Very not recommended again, ini pertama kali kupakai jnt dan langsung kecewa, mending pakai ekspedisi sebelah walau mahal tapi terorganisir
emang si harganya murah. Tapi ya bener bener mencerminkan kualitas jelek nya itu. Very not recommended again, ini pertama kali kupakai jnt dan langsung kecewa, mending pakai ekspedisi sebelah walau mahal tapi terorganisir
2026-08-07	Na*****	Selalu puas dengan pelayanan kurir J&T
Selalu puas dengan pelayanan kurir J&T
2026-08-06	*****	ribetttttnyaaaa, ngirim paket jekulo ke mayonh doang muter² dulu sampe semarang, kalo adq yang mudah pilih yang mudah aja bisa gaa, salah aku juga , udah tau ratting buruk masi aja aku pake jasanya
ribetttttnyaaaa, ngirim paket jekulo ke mayonh doang muter² dulu sampe semarang, kalo adq yang mudah pilih yang mudah aja bisa gaa, salah aku juga , udah tau ratting buruk masi aja aku pake jasanya
2026-08-06	Na*****	jelek jelek ga dipickup2 melebihi estimasi, cs susah dihubungi, kurir apalagi. menyebabkan kecurigaan buyer ke seller. very2 disappointing experience
jelek jelek ga dipickup2 melebihi estimasi, cs susah dihubungi, kurir apalagi. menyebabkan kecurigaan buyer ke seller. very2 disappointing experience
2026-08-06	Kr*****	parah Apk nya lemot banget etdah kaga ke buka buka.server nya tolong di upgrade lah
parah Apk nya lemot banget etdah kaga ke buka buka.server nya tolong di upgrade lah