Reviews of J&T Express Indonesia

By: PT. Global Jet Express

List of user reviews and ratings for J&T Express Indonesia

Total ratings

3.05 (Rating count: 135,720)

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Review summary

Reviews are mostly negative. Common issues: repeated delivery delays, missed pickups, and poor customer service with slow or unhelpful responses. The app is praised for being smooth and offering a pickup feature with discounts, but tracking is unreliable—barcodes sometimes won’t scan, resi checks fail, or history is missing. Pickups are sometimes marked as done when not actually picked up, and inquiries across chat, email, and WhatsApp often go unresolved. A minority report brief positives around usability and on-time pickups when they occur.

Pros

Smooth, user-friendly app experience with usable features
Pickup feature is available and can be on time when it works
Discounts and perceived value compared with other logistics

Cons

Persistent delivery delays and slow shipping
Pickup problems: not picked up, incorrect pickup status, or cancellations
Poor customer service with unhelpful or bot responses across channels
App/tracking issues: cannot check tracking, barcode scanning failures, manual input problems
Inaccurate or missing tracking history and misaddress/resi data

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User Reviews

Recent rating average: 1.40

All time rating average: 3.05

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280% (196)

Date	Author	Comment
2026-06-18	Je*****	Barang Hilang JNT tidak ada pertanggungjawaban, brg hilang sudah 2 minggu tidak ada kejelasan, disuruh ke kantor cbg, sudah ke cabang malah ga bisa bantu. Konsumen komplain barang hilang uang hilang
Barang Hilang JNT tidak ada pertanggungjawaban, brg hilang sudah 2 minggu tidak ada kejelasan, disuruh ke kantor cbg, sudah ke cabang malah ga bisa bantu. Konsumen komplain barang hilang uang hilang
2026-06-15	mo*****	di aplikasi, saat pilih pick up itu otomatis udh dikasih nomor kurirnya yg jemput. tapi pas kurir input resinya katanya ga bisa krn beda kabupaten. jadi saya harus bikin order ulang krn sistem yg error itu.
di aplikasi, saat pilih pick up itu otomatis udh dikasih nomor kurirnya yg jemput. tapi pas kurir input resinya katanya ga bisa krn beda kabupaten. jadi saya harus bikin order ulang krn sistem yg error itu.
2026-06-13	Au*****	aplikasi jelek, pelayanan jelek, semuanya jelek
aplikasi jelek, pelayanan jelek, semuanya jelek