Reviews of J&T Express Indonesia

By: PT. Global Jet Express App

List of user reviews and ratings for J&T Express Indonesia

Total ratings

3.05 (Rating count: 136,087)

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Review summary

Reviews are mostly negative. Common issues: repeated delivery delays, missed pickups, and poor customer service with slow or unhelpful responses. The app is praised for being smooth and offering a pickup feature with discounts, but tracking is unreliable—barcodes sometimes won’t scan, resi checks fail, or history is missing. Pickups are sometimes marked as done when not actually picked up, and inquiries across chat, email, and WhatsApp often go unresolved. A minority report brief positives around usability and on-time pickups when they occur.

Pros

Smooth, user-friendly app experience with usable features
Pickup feature is available and can be on time when it works
Discounts and perceived value compared with other logistics

Cons

Persistent delivery delays and slow shipping
Pickup problems: not picked up, incorrect pickup status, or cancellations
Poor customer service with unhelpful or bot responses across channels
App/tracking issues: cannot check tracking, barcode scanning failures, manual input problems
Inaccurate or missing tracking history and misaddress/resi data

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User Reviews

Recent rating average: 1.10

All time rating average: 3.05

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88% (200)

Date	Author	Comment
2026-07-04	La*****	babi kode otp ga masuk2
babi kode otp ga masuk2
2026-06-26	Ra*****	ekspedisi rusak, orng harusnya ke alamat yg dituju ini malah pergi ke alamat lain
ekspedisi rusak, orng harusnya ke alamat yg dituju ini malah pergi ke alamat lain
2026-06-26	Ti*****	4x lancar. 1x paket delay, knp delay? sekitar jam 1-2 siang paket sudah selesai disortir dll tinggal diantar ke penerima, yg jaraknya cuma 1km-an, eh malah disimpan digudang, yg tracking bingung, emang jam pengiriman cuma sampai siang? Bintang 1 krn jengkel
4x lancar. 1x paket delay, knp delay? sekitar jam 1-2 siang paket sudah selesai disortir dll tinggal diantar ke penerima, yg jaraknya cuma 1km-an, eh malah disimpan digudang, yg tracking bingung, emang jam pengiriman cuma sampai siang? Bintang 1 krn jengkel
2026-06-24	mo*****	paket ga di pickup, complain ga di peduliin, ga ada solusi samsek dari pihak mereka, cuman pengen untung sendiri, selalu disuruh tunggu, setelah itu gada kabar, saat ditanya disuruh tunggu lagi, ga ada tanggung jawab.
paket ga di pickup, complain ga di peduliin, ga ada solusi samsek dari pihak mereka, cuman pengen untung sendiri, selalu disuruh tunggu, setelah itu gada kabar, saat ditanya disuruh tunggu lagi, ga ada tanggung jawab.
2026-06-23	Ra*****	Sangat kecewa dengan layanan pick up J&T. Paket saya pending berhari-hari tanpa kejelasan. Sudah lapor ke Call Center katanya mau dioptimalkan dalam 1x24, bahkan admin WA juga sudah konfirmasi barang. Tapi nyatanya zonk, paket TETAP BELUM DI-PICK UP juga sampai sekarang. Ini sudah kedua kalinya saya mengalami kendala yang sama sampai harus cancel orderan sebelumnya. Tolong kalau tidak niat atau tidak mampu pick up, dialihkan saja ke cabang lain daripada menggantungkan paket orang!!
Sangat kecewa dengan layanan pick up J&T. Paket saya pending berhari-hari tanpa kejelasan. Sudah lapor ke Call Center katanya mau dioptimalkan dalam 1x24, bahkan admin WA juga sudah konfirmasi barang. Tapi nyatanya zonk, paket TETAP BELUM DI-PICK UP juga sampai sekarang. Ini sudah kedua kalinya saya mengalami kendala yang sama sampai harus cancel orderan sebelumnya. Tolong kalau tidak niat atau tidak mampu pick up, dialihkan saja ke cabang lain daripada menggantungkan paket orang!!
2026-06-18	Je*****	Barang Hilang JNT tidak ada pertanggungjawaban, brg hilang sudah 2 minggu tidak ada kejelasan, disuruh ke kantor cbg, sudah ke cabang malah ga bisa bantu. Konsumen komplain barang hilang uang hilang
Barang Hilang JNT tidak ada pertanggungjawaban, brg hilang sudah 2 minggu tidak ada kejelasan, disuruh ke kantor cbg, sudah ke cabang malah ga bisa bantu. Konsumen komplain barang hilang uang hilang
2026-06-15	mo*****	di aplikasi, saat pilih pick up itu otomatis udh dikasih nomor kurirnya yg jemput. tapi pas kurir input resinya katanya ga bisa krn beda kabupaten. jadi saya harus bikin order ulang krn sistem yg error itu.
di aplikasi, saat pilih pick up itu otomatis udh dikasih nomor kurirnya yg jemput. tapi pas kurir input resinya katanya ga bisa krn beda kabupaten. jadi saya harus bikin order ulang krn sistem yg error itu.
2026-06-13	Au*****	aplikasi jelek, pelayanan jelek, semuanya jelek
aplikasi jelek, pelayanan jelek, semuanya jelek
2026-06-10	Ri*****	Not recommended if you're in a hurry, even if you choose the fastest service. It can create new problems and hinder other people's work. It's better to look for someone else who is better prepared. Please evaluate the team especially the team that CPS Cisardu Bandung. It's a shame that the staff who were not at fault were affected. That's enough for now, use this service, in the future no more, thank you
Not recommended if you're in a hurry, even if you choose the fastest service. It can create new problems and hinder other people's work. It's better to look for someone else who is better prepared. Please evaluate the team especially the team that CPS Cisardu Bandung. It's a shame that the staff who were not at fault were affected. That's enough for now, use this service, in the future no more, thank you
2026-06-09	Ra*****	Kurir nya parah banget,
Kurir nya parah banget,