Motadata ServiceOps

Motadata ITSM is a refreshingly new, ITIL compliant, IT Helpdesk solution that redefines the meaning of IT Service Management. No longer delivering IT services has to be cumbersome and challenging. Untangle your existing service delivery problems with our intelligent automation, social media like collaboration and our relationship mapper (helps in root cause analysis). With easy integration and deployment, your IT Technicians could be using Motadata ITSM in no time.

We have designed our Motadata ITSM app keeping the needs of an average Technician in mind. Rather than focusing on a host of capabilities (creating difficulty and confusion), we have given features that are actually used by a Technician. With our industry first, Contextual Search, a Technician can be effective no matter where they are.

Some of the key Features of the Motadata ITSM mobile app:

Incident Management
• Create and assign Incidents on the go.
• Keyword-based search and pre-defined filters to find what is needed.
• Attach files and photos (either from gallery or smartphone camera) to an Incident ticket.
• Modify the details of existing tickets.
• Resolve and close tickets from your mobile.
• Set priority of a ticket (High to Low).
• Send messages to the requester of a ticket on the go.
• Assign a ticket to another Technician.
• Mark an inappropriate Incident ticket as Spam.
• View the Audit Trail of a ticket and see what work has been done so far.

Asset Management
• Create new Assets and modify existing Asset details.
• Search for an Asset using barcode scan.
• Using barcode scanning field operatives make status updates to large numbers of assets in real-time with accuracy.
• Easily update asset location, asset status and preventive maintenance.
• Provide better visibility into asset status, asset location and preventative maintenance.

Knowledge
• Search Knowledge Articles and FAQs
• Browse and read relevant Knowledge Articles/FAQs from your mobile.
• View Knowledge Folders.

My Approval
• Find and view Approvals assigned Approval and respond to them.

Notifications
• Instant push notification to notify a ticket has been assigned to the Technician.